Legal Services Act

The outgoing Legal Services Ombudsman (LSO), Zahida Manzoor, is to hand over an estimated 600 cases awaiting investigation when her office closes at the beginning of next month, far more than previously thought.

The fragmented nature of the conveyancing market has been laid bare by figures showing that nearly a third of the 9,000 legal practices which registered dealings with the Land Registry last year handled 10 or fewer transfers. While MyHomeMove made almost 10,000 applications for transfers in 2010, 834 firms only made one application the whole 12 months, according to Land Registry figures.

There are concerns about the outstanding level of complaints at the outgoing Legal Services Ombudsman, Legal Futures has learned. Zahida Manzoor’s personal contract comes to an end on 2 March, and her office in Manchester will close on 31 March, with a number of cases likely to be outstanding – although Ms Manzoor says her office has been performing to a high standard in difficult circumstances.

More information to help consumers select a solicitor, freedom to choose a lawyer under legal expenses insurance, and the regulation of contingency fees are all areas where the profession and the public should work together, a leading consumer champion claimed last week.

The Legal Services Board is pushing ahead with preparations to regulate alternative business structures itself because of fears that the Law Society council will next month block the Solicitors Regulation Authority’s plan to become an ABS regulator, Legal Futures has learned.

In an embarrassing last-minute u-turn, government lawyers have blocked bodies including the Judicial Appointments Commission, QC Appointments and Legal Services Commission from receiving sensitive data on complaints against lawyers, Legal Futures has discovered.

Scotland’s larger law firms saw a rise in profits last year despite a 11% dip across the profession as a whole, research has found. The Law Society of Scotland’s survey showed that average profits per equity partner fell from £72,000 in 2009 to £64,000 last year. It is the second consecutive drop, from a high in 2008 of £104,000.

The Legal Ombudsman (LeO) has passed a complaint to the Criminal Cases Review Commission after a solicitor and a barrister’s errors potentially led to a man’s conviction for theft, in one of 365 cases that the service has informally resolved so far, it has emerged.

The miners’ compensation scandal shows that a maximum fine of £150m for misconduct or non-compliance by alternative business structures is too low, the Solicitors Regulation Authority has warned. With new entrants set to enter the legal market after 6 October, it was “perhaps dangerous to rely too heavily upon turnover figures in the current market to assess appropriate fining powers”.

The Office of Fair Trading and the Legal Services Commission have joined a host of consumer groups in calling on the Legal Ombudsman to name lawyers over complaints, with the commission saying it has a “right” to such information. The profession is united in opposition to the idea, with one law firm saying it is “rare” for a client to have a justifiable complaint.

Lord Justice Thomas is heading a new expert group to advise the Solicitors Regulation Authority, Bar Standards Board and ILEX Professional Standards on developing and operating the controversial quality assurance for advocates scheme, it has emerged. Meanwhile, the BSB has hit out again at the Legal Services Board’s “unhelpful and ill-timed” intervention over the scheme.

The obligation on barristers to notify clients of their right to complain to the Legal Ombudsman is more a marketing opportunity than a burden, the Legal Services Board has said. Meanwhile, the LSB reaffirmed that its policy on providing complaints information at the time of engagement will stand, despite a number of concerns raised by the Bar Standards Board.

Partners in law firms that receive external investment after October will alienate younger colleagues if they appear to be stripping the firm of value for future generations, a report has warned.

A service that enables law firms to offer trade mark registrations under their own brand without lifting a finger has been launched for the first time in the latest twist on legal process outsourcing. Under the ‘white label’ trade mark registration service, all work is undertaken by intellectual property specialist solicitors Azrights in the background without the knowledge of clients.

Law firms and alternative business structures should not be allowed to dodge regulation by establishing separate businesses to handle unreserved work, the Legal Services Consumer Panel said this week. The panel also appeared to rebuke Co-operative Legal Services – whose stated intention is to be one of the first ABSs – for calling for freedom in how businesses choose to provide unreserved work.