Legal Ombudsman


MPs back Davies as new Legal Ombudsman chair

20 March 2020

MPs on the justice select committee have endorsed the appointment of Elisabeth Davies as chair of the Office for Legal Complaints, the board that oversees the Legal Ombudsman.


Prospective LeO chief eyes taking action without complaints

18 March 2020

The presumptive new chair of the Office for Legal Complaints – the board of the Legal Ombudsman – has suggested that it should not have to wait for complaints before taking action.


Ex-consumer panel chief set to return as LeO chair

13 March 2020

The Legal Services Board has named the former chair of its consumer panel as its preferred candidate to chair the Office for Legal Complaints, the board of the Legal Ombudsman.


Lawyers condemn LeO’s “totally unacceptable” budget demand

19 February 2020

The Bar Council has launched an outspoken attack on a planned 20% rise in the budget of the Legal Ombudsman. The Law Society also strongly opposed the move.


Lawyers hit back at complaint publication plans

5 February 2020

The Law Society and Bar Council have strongly attacked plans by the Legal Ombudsman to extend its publication of information about complaints, arguing that it would not help consumers.


LeO asks for another £2.4m to “eliminate” waiting time

17 December 2019

The Legal Ombudsman is seeking to increase its budget by 20% in the next financial year to “radically” improve the time it takes to deal with complaints and “eliminate all unnecessary waiting time”.


Revealed: LeO ditches mediation initiative

21 November 2019

The Legal Ombudsman has ditched plans to introduce mediation as another route to settling dispute between lawyers and their clients after a trial found limited interest.


“Turn-around” specialist sought to head Legal Ombudsman

31 October 2019

The Legal Services Board is looking for a person with experience of “turn-around situations” to become the new chair of the Office of Legal Complaints, the board which oversees the Legal Ombudsman.


LeO wants to publish complaints decisions in full

3 October 2019

The Legal Ombudsman could start publishing its full decisions, as well as annual reviews of the most complained-about lawyers and firms, to improve the quality of information it makes available.


Sharp rise in complaints about Legal Ombudsman’s service

30 September 2019

There has been a sharp rise in the number of complaints made about the Legal Ombudsman, its service complaint adjudicator has reported – and it is not clear why.


Legal Ombudsman pilots use of formal mediation

16 August 2019

The Legal Ombudsman is running a ‘proof of concept’ pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.


Barrister who obeyed LeO two hours before tribunal spared suspension

7 August 2019

A barrister who complied with an order from the Legal Ombudsman to pay compensation to a client only two hours before appearing at a Bar disciplinary tribunal has been fined £2,000.


LeO upholds more complaints of poor service by lawyers

19 July 2019

The Legal Ombudsman was more likely to make a finding of poor service against a lawyer than not in 2018/19, reversing the trend of previous years, its annual report has shown.


LeO struggles with case closures amid high staff turnover

2 July 2019

The Legal Ombudsman is falling further behind in meeting case closure targets amid high staff turnover, it has emerged. It closed 6,206 cases in 2018-19, compared to a target of 8,000.


Give clients a cost benefit analysis of their cases, LeO says

16 May 2019

Lawyers must provide their clients with a cost benefit analysis so they can understand the choices available to them, the Legal Ombudsman has said, also warning lawyers to be “crystal clear” over charges.

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