Legal Ombudsman


Legal Ombudsman delays creep up again

15 July 2020

The waiting time for the Legal Ombudsman simply to start considering a complaint has nearly halved over the past year but it was still 90 days before the pandemic struck.


Covid-19 will hamper ombudsman turn-around, says new chair

3 July 2020

The coronavirus crisis will impede much-needed efforts to turn around the performance of the Legal Ombudsman, its new chair has warned in an interview with Legal Futures.


Legal Ombudsman set for major leadership shake-up

8 June 2020

The Legal Ombudsman is set for a major leadership shake-up in the wake of its recent budget debacle and following the decision of the chief ombudsman to leave.


LeO weighs using big data to aid decision-making

17 April 2020

The Legal Ombudsman is exploring whether to use big data and machine learning technology to suggest outcomes  and make recommendations in resolving complaints about lawyers.


Budget rejection lays bare Legal Ombudsman crisis

31 March 2020

The Legal Ombudsman has hit crisis point again after it was forced to backtrack on its request for a 20% budget rise, with the Legal Services Board describing its performance as unacceptable.


MPs back Davies as new Legal Ombudsman chair

20 March 2020

MPs on the justice select committee have endorsed the appointment of Elisabeth Davies as chair of the Office for Legal Complaints, the board that oversees the Legal Ombudsman.


Prospective LeO chief eyes taking action without complaints

18 March 2020

The presumptive new chair of the Office for Legal Complaints – the board of the Legal Ombudsman – has suggested that it should not have to wait for complaints before taking action.


Ex-consumer panel chief set to return as LeO chair

13 March 2020

The Legal Services Board has named the former chair of its consumer panel as its preferred candidate to chair the Office for Legal Complaints, the board of the Legal Ombudsman.


Lawyers condemn LeO’s “totally unacceptable” budget demand

19 February 2020

The Bar Council has launched an outspoken attack on a planned 20% rise in the budget of the Legal Ombudsman. The Law Society also strongly opposed the move.


Lawyers hit back at complaint publication plans

5 February 2020

The Law Society and Bar Council have strongly attacked plans by the Legal Ombudsman to extend its publication of information about complaints, arguing that it would not help consumers.


LeO asks for another £2.4m to “eliminate” waiting time

17 December 2019

The Legal Ombudsman is seeking to increase its budget by 20% in the next financial year to “radically” improve the time it takes to deal with complaints and “eliminate all unnecessary waiting time”.


Revealed: LeO ditches mediation initiative

21 November 2019

The Legal Ombudsman has ditched plans to introduce mediation as another route to settling dispute between lawyers and their clients after a trial found limited interest.


“Turn-around” specialist sought to head Legal Ombudsman

31 October 2019

The Legal Services Board is looking for a person with experience of “turn-around situations” to become the new chair of the Office of Legal Complaints, the board which oversees the Legal Ombudsman.


LeO wants to publish complaints decisions in full

3 October 2019

The Legal Ombudsman could start publishing its full decisions, as well as annual reviews of the most complained-about lawyers and firms, to improve the quality of information it makes available.


Sharp rise in complaints about Legal Ombudsman’s service

30 September 2019

There has been a sharp rise in the number of complaints made about the Legal Ombudsman, its service complaint adjudicator has reported – and it is not clear why.

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