The waiting time for the Legal Ombudsman simply to start considering a complaint has nearly halved over the past year but it was still 90 days before the pandemic struck.
The coronavirus crisis will impede much-needed efforts to turn around the performance of the Legal Ombudsman, its new chair has warned in an interview with Legal Futures.
The Legal Ombudsman is set for a major leadership shake-up in the wake of its recent budget debacle and following the decision of the chief ombudsman to leave.
The Legal Ombudsman is exploring whether to use big data and machine learning technology to suggest outcomes and make recommendations in resolving complaints about lawyers.
The Legal Ombudsman has hit crisis point again after it was forced to backtrack on its request for a 20% budget rise, with the Legal Services Board describing its performance as unacceptable.
MPs on the justice select committee have endorsed the appointment of Elisabeth Davies as chair of the Office for Legal Complaints, the board that oversees the Legal Ombudsman.
The presumptive new chair of the Office for Legal Complaints – the board of the Legal Ombudsman – has suggested that it should not have to wait for complaints before taking action.
The Legal Services Board has named the former chair of its consumer panel as its preferred candidate to chair the Office for Legal Complaints, the board of the Legal Ombudsman.
The Bar Council has launched an outspoken attack on a planned 20% rise in the budget of the Legal Ombudsman. The Law Society also strongly opposed the move.
The Law Society and Bar Council have strongly attacked plans by the Legal Ombudsman to extend its publication of information about complaints, arguing that it would not help consumers.
The Legal Ombudsman is seeking to increase its budget by 20% in the next financial year to “radically” improve the time it takes to deal with complaints and “eliminate all unnecessary waiting time”.
The Legal Ombudsman has ditched plans to introduce mediation as another route to settling dispute between lawyers and their clients after a trial found limited interest.
The Legal Services Board is looking for a person with experience of “turn-around situations” to become the new chair of the Office of Legal Complaints, the board which oversees the Legal Ombudsman.
The Legal Ombudsman could start publishing its full decisions, as well as annual reviews of the most complained-about lawyers and firms, to improve the quality of information it makes available.
There has been a sharp rise in the number of complaints made about the Legal Ombudsman, its service complaint adjudicator has reported – and it is not clear why.
Apprenticeships offer a different route into the profession which is focused on work-based learning from experienced practitioners. There are already more than 700 solicitor apprentices.
Cybercrime has increased significantly in recent years, causing untold damage to businesses and essential services. Cyber-security breaches cost billions of pounds and account for half of all crime in the UK.