Legal Ombudsman
Exclusive: Law Society and LSB on collision course over complaints-handling targets
A row is brewing between the Law Society and Legal Services Board over the wind-down of the Legal Complaints Service, Legal Futures can reveal. Law Society chief executive Des Hudson has told us that the LSB’s insistence that the LCS’s current performance targets stay in place as it heads towards closure, despite dwindling staff, is “unthoughtful and an error of judgement”.
Legal Ombudsman heads towards opening
The Legal Ombudsman – the operating name of the Office for Legal Complaints – has officially opened its new home in central Birmingham and announced its first wave of recruitment for more than 300 workers.
Blog
Is your Google Ads budget funding your competitors’ AI visibility?
If your cost-per-click has crept up again this year, you’ve probably assumed the market simply got more expensive. That’s the wrong way to read what’s happening.
Containing the spread of unapproved AI
Nearly 60% of fee-earners admit to using unapproved tools (like free versions of ChatGPT). Yet 68% of firm leaders are confident there is zero risk of unapproved AI being used for client work.
When AI adoption goes wrong, costs add up fast
City AM recently reported that London is fighting to claim the title of ‘global capital of legal AI’. However, it’s crucial we remember that adoption alone does not create value.
