The coronavirus crisis will impede much-needed efforts to turn around the performance of the Legal Ombudsman, its new chair has warned in an interview with Legal Futures.
The Legal Ombudsman is set for a major leadership shake-up in the wake of its recent budget debacle and following the decision of the chief ombudsman to leave.
The Legal Ombudsman is exploring whether to use big data and machine learning technology to suggest outcomes and make recommendations in resolving complaints about lawyers.
The Legal Ombudsman has hit crisis point again after it was forced to backtrack on its request for a 20% budget rise, with the Legal Services Board describing its performance as unacceptable.
MPs on the justice select committee have endorsed the appointment of Elisabeth Davies as chair of the Office for Legal Complaints, the board that oversees the Legal Ombudsman.
The presumptive new chair of the Office for Legal Complaints – the board of the Legal Ombudsman – has suggested that it should not have to wait for complaints before taking action.
The Legal Services Board has named the former chair of its consumer panel as its preferred candidate to chair the Office for Legal Complaints, the board of the Legal Ombudsman.
The Bar Council has launched an outspoken attack on a planned 20% rise in the budget of the Legal Ombudsman. The Law Society also strongly opposed the move.
The Law Society and Bar Council have strongly attacked plans by the Legal Ombudsman to extend its publication of information about complaints, arguing that it would not help consumers.
The Legal Ombudsman is seeking to increase its budget by 20% in the next financial year to “radically” improve the time it takes to deal with complaints and “eliminate all unnecessary waiting time”.
The Legal Ombudsman has ditched plans to introduce mediation as another route to settling dispute between lawyers and their clients after a trial found limited interest.
The Legal Services Board is looking for a person with experience of “turn-around situations” to become the new chair of the Office of Legal Complaints, the board which oversees the Legal Ombudsman.
The Legal Ombudsman could start publishing its full decisions, as well as annual reviews of the most complained-about lawyers and firms, to improve the quality of information it makes available.
There has been a sharp rise in the number of complaints made about the Legal Ombudsman, its service complaint adjudicator has reported – and it is not clear why.
The Legal Ombudsman is running a ‘proof of concept’ pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.
Planning for retirement
8 July 2020
In 2006 I started thinking about retirement whilst founding a boutique practice specialising in partnership and employment law. Ten years later, a friend told me that I would never be able to retire.
Time for a new regulatory settlement
3 July 2020
The problem with reform based on a compromise with vested interests is that it ends up being more pig’s ear than silk purse and the Legal Services Act 2007 is no exception.