Legal Ombudsman


LeO to seek in-year budget supplement for first time

23 October 2020

The Legal Ombudsman is set to make its first ever in-year call for supplementary budget, seeking an extra £344,000 to make up in part for previous miscalculations, Legal Futures can reveal.


Legal Ombudsman hires new leadership team

16 October 2020

The Legal Ombudsman has brought in an experienced public services ombudsman and a senior civil servant to lead its management through the next phase of reform.


Legal Ombudsman urges CMA to extend reach to unregulated firms

14 October 2020

The Office for Legal Complaints, the governing body of the Legal Ombudsman, has renewed its call for it to be allowed to extend its reach to unregulated legal services providers.


LeO warns over emerging trend of holiday sickness complaints

7 October 2020

The Legal Ombudsman has warned law firms against making holiday sickness claims without “verifying the version of events” obtained by claims management companies as complaints rise.


Government eyes regulating the law’s unregulated providers

16 September 2020

The Ministry of Justice is considering whether to create a register of unregulated providers of legal services and give their clients access to redress if things go wrong, it emerged yesterday.


LeO presses ahead with plan to publish decisions in full

7 September 2020

The Legal Ombudsman is to press ahead with plans to publish its full decisions, as well as annual reviews of the most complained-about lawyers and firms, it has decided.


LeO: Simplest complaints could take over a year to conclude

12 August 2020

The Legal Ombudsman has warned that if its poor performance over the last few months continues, it could take more than a year to process even the simplest complaints.


Delays spiral and case closures plummet at LeO

29 July 2020

The Legal Ombudsman is taking five months just to pass any new complaints to an investigator as it struggles to cope with the impact of Covid-19.


Legal Ombudsman delays creep up again

15 July 2020

The waiting time for the Legal Ombudsman simply to start considering a complaint has nearly halved over the past year but it was still 90 days before the pandemic struck.


Covid-19 will hamper ombudsman turn-around, says new chair

3 July 2020

The coronavirus crisis will impede much-needed efforts to turn around the performance of the Legal Ombudsman, its new chair has warned in an interview with Legal Futures.


Legal Ombudsman set for major leadership shake-up

8 June 2020

The Legal Ombudsman is set for a major leadership shake-up in the wake of its recent budget debacle and following the decision of the chief ombudsman to leave.


LeO weighs using big data to aid decision-making

17 April 2020

The Legal Ombudsman is exploring whether to use big data and machine learning technology to suggest outcomes  and make recommendations in resolving complaints about lawyers.


Budget rejection lays bare Legal Ombudsman crisis

31 March 2020

The Legal Ombudsman has hit crisis point again after it was forced to backtrack on its request for a 20% budget rise, with the Legal Services Board describing its performance as unacceptable.


MPs back Davies as new Legal Ombudsman chair

20 March 2020

MPs on the justice select committee have endorsed the appointment of Elisabeth Davies as chair of the Office for Legal Complaints, the board that oversees the Legal Ombudsman.


Prospective LeO chief eyes taking action without complaints

18 March 2020

The presumptive new chair of the Office for Legal Complaints – the board of the Legal Ombudsman – has suggested that it should not have to wait for complaints before taking action.

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