Legal Ombudsman


LeO “needs external help” to speed up complaints handling

27 January 2021

The Legal Ombudsman’s proposed 19% budget increase is not justified, the Council for Licensed Conveyancers has said in calling for an external task force to help it deal with complaints more quickly.


Law Society to LeO: Ask government, not lawyers, for more cash

20 January 2021

The Law Society has told the Legal Ombudsman to ask the government for “Covid-related financial assistance” instead of expecting the profession to fund a proposed 19% budget hike.


Legal Ombudsman dilemma: Increase funding or find an alternative

2 December 2020

The decision on whether to approve a 19% increase in the Legal Ombudsman’s budget is likely to be “finely balanced”, with the possibility of having to find an alternative to it lurking in the background.


First approval given for Legal Ombudsman’s in-year budget increase

25 November 2020

The Legal Ombudsman’s first ever in-year call for supplementary budget, seeking an extra £344,000, has gone to the Lord Chancellor for approval after being given the green light by the Legal Services Board.


Legal Ombudsman seeks 19% budget hike

5 November 2020

The Legal Ombudsman is planning a 19% increase in its budget for 2021/22, and a further 6% the year after, arguing the scheme is currently in an “unsustainable position”.


LeO to seek in-year budget supplement for first time

23 October 2020

The Legal Ombudsman is set to make its first ever in-year call for supplementary budget, seeking an extra £344,000 to make up in part for previous miscalculations, Legal Futures can reveal.


Legal Ombudsman hires new leadership team

16 October 2020

The Legal Ombudsman has brought in an experienced public services ombudsman and a senior civil servant to lead its management through the next phase of reform.


Legal Ombudsman urges CMA to extend reach to unregulated firms

14 October 2020

The Office for Legal Complaints, the governing body of the Legal Ombudsman, has renewed its call for it to be allowed to extend its reach to unregulated legal services providers.


LeO warns over emerging trend of holiday sickness complaints

7 October 2020

The Legal Ombudsman has warned law firms against making holiday sickness claims without “verifying the version of events” obtained by claims management companies as complaints rise.


Government eyes regulating the law’s unregulated providers

16 September 2020

The Ministry of Justice is considering whether to create a register of unregulated providers of legal services and give their clients access to redress if things go wrong, it emerged yesterday.


LeO presses ahead with plan to publish decisions in full

7 September 2020

The Legal Ombudsman is to press ahead with plans to publish its full decisions, as well as annual reviews of the most complained-about lawyers and firms, it has decided.


LeO: Simplest complaints could take over a year to conclude

12 August 2020

The Legal Ombudsman has warned that if its poor performance over the last few months continues, it could take more than a year to process even the simplest complaints.


Delays spiral and case closures plummet at LeO

29 July 2020

The Legal Ombudsman is taking five months just to pass any new complaints to an investigator as it struggles to cope with the impact of Covid-19.


Legal Ombudsman delays creep up again

15 July 2020

The waiting time for the Legal Ombudsman simply to start considering a complaint has nearly halved over the past year but it was still 90 days before the pandemic struck.


Covid-19 will hamper ombudsman turn-around, says new chair

3 July 2020

The coronavirus crisis will impede much-needed efforts to turn around the performance of the Legal Ombudsman, its new chair has warned in an interview with Legal Futures.

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