Legal Ombudsman

A law firm that addressed a transgender woman by her birth name has been ordered to pay compensation by the Legal Ombudsman.

Some conveyancing solicitors have become “too close to developers” and do not put their clients’ interests first, MPs claimed today. They suggested solicitors should part-fund compensation for mis-sold leases.

The Law Society has called on the Legal Ombudsman to make “concrete, specific plans” on how it going to cope with the new SRA rulebook, which will allow solicitors to practise from unregulated firms.

A new operational model for handling complaints, piloted last year by the Legal Ombudsman, has boosted quality and efficiency, and helped it get “the work right first time”.

The Legal Ombudsman is to focus on improving the quality of its decision making as its caseload falls from 8,000 to a predicted 7,400 in 2019-20. But delays continue to dog the service.

The Legal Ombudsman is to explore publishing its full decisions on complaints against lawyers, rather than just brief details as now, it has emerged.

The Legal Ombudsman will finally be able to look the profession in the eye again next year when it clears the backlog of complaints, its chair has said.

The Legal Ombudsman has urged law firms that use web-based email such as AOL and Hotmail to invest in a more secure corporate email solution or risk paying out to victims of cybercrime.

The Legal Ombudsman badly missed its targets over the last year following an unexpected surge in complex complaints against lawyers.

Law firms will have to publish their prices for a range of consumer and business services, the Solicitors Regulation Authority has decided, but they will not have to put their complaints records in the public domain. It comes alongside research showing consumers particularly wanted information on price and quality before choosing a lawyer.