Consumer panel


“Troubling inequality” persists for BAME consumers of legal services

19 January 2021

A “troubling inequality” between BAME and White British consumers in the way they access legal services has changed little in the five years since it raised the issue, the consumer panel has found.


Consumers “more likely to both shop around and complain”

11 August 2020

Consumers of legal services are more likely to shop around and to make a formal complaint if they do not get what they want than in previous years, new research has found.


Unregulated firms should have access to regulatory sandboxes

3 August 2020

Legal regulators should allow unregulated firms to test their ideas in regulatory sandboxes set up to foster innovation, the Legal Services Consumer Panel has said.


Call for impartial websites on quality of lawyers’ services

20 July 2020

Independent websites providing impartial information on the quality of legal services providers are needed to guide people looking for a lawyer, the Legal Services Consumer Panel has argued.


LSB calls in the public to advise on policy

13 May 2020

The Legal Services Board is to create a standing panel of members of the public to help develop future policies – in addition to its existing consumer panel.


Consumer panel slams compensation fund reforms

1 May 2020

The Legal Services Consumer Panel has attacked SRA plans to reform the Compensation Fund, saying it should instead stop draining the fund to pay for closing down law firms.


Opinions split on SRA’s centralised higher rights test

27 March 2020

Plans by the Solicitors Regulation Authority to introduce a centralised test for solicitors wanting higher rights of audience have divided opinions among organisations and individual solicitors.


Consumer panel urges more fixed fees and SRA fining powers

19 March 2020

More use of fixed fees and an increase in the Solicitors Regulation Authority’s fining powers are among recommendations made today by the Legal Services Consumer Panel.


Lawyers hit back at complaint publication plans

5 February 2020

The Law Society and Bar Council have strongly attacked plans by the Legal Ombudsman to extend its publication of information about complaints, arguing that it would not help consumers.


Law Society attacks “massively uncertain” Mayson reforms

17 January 2020

Reforms to the regulation of legal services proposed by an independent review would lead to a “massively uncertain and costly system”, the president of the Law Society has said.


Revealed: BSB pulls plug on funding for Legal Choices

2 September 2019

The Bar Standards Board has decided to stop funding Legal Choices, the consumer-facing website which until now has been collectively run and paid for by all the legal regulators.


One in three legal consumers using online services

30 July 2019

A third of consumers are now accessing legal services online while telephone-based services are declining, new research has found. However, the proportion shopping around is still relatively low.


Consumer panel urges regulators to publish complaints data

16 July 2019

The Legal Services Consumer Panel has criticised legal regulators’ continuing “resistance” to publishing complaints data about the lawyers they oversee.


Consumer panel urges regulators to act on lawtech

22 May 2019

Regulators need to monitor the development of legal technology and issue guidance to help maximise the opportunities it presents while delivering the necessary protection for consumers.


Consumer panel attacks SRA over freelance solicitors ‘u-turn’

17 April 2019

The chair of the Legal Services Consumer Panel has strongly attacked the Solicitors Regulation Authority for changing its insurance requirements for freelance solicitors without giving a reason.

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Blog


Everything has changed. Nothing has changed

For the majority of Black and ethnic minority citizens in this country, legal services are still as hard to reach, as hard to choose, or as hard to trust, as they were years ago.


Will this be the Year of Lawtech?

If 2020 taught us anything, it is that lawyers will not disappear any time soon. Still, paper will gradually disappear in favour of digital tools, investment in technology and better ways of working.