Co-op unveils one-stop accident service

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13 May 2010


Ryan: leveraging power of Co-op brand

The Co-operative Legal Services (CLS) has launched a comprehensive, one-call accident management service for brokers and insurers.

The new service highlights the way that non-legal brands can pull together a range of services, of which legal help is just one part, to offer consumers a full package that lawyers willl struggle to match.

CLS aims to offer the full range of assistance needed to get motorists mobile and claims resolved following a road traffic accident. With one call, it said it will take responsibility for all the appropriate services, including: at-scene assistance and recovery; replacement vehicle provision; underwriter notification and liaison; repair management; salvage solution; claims management; legal expenses insurance; and online repair tracking

CLS managing director Eddie Ryan said: “With the economic challenges facing many providers, we believe there is an opportunity to leverage the power and financial strength of The Co-operative Group brand. We will provide an ethical and reliable customer-focused service that gets people mobile and achieves claim resolution as quickly as possible.”



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‘No, minister – CMCs are not the answer to your problem’

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Last month, MPs on the justice select committee asked minister Lord Keen what would happen when the government went ahead with its plan to raise the small claims limit for personal injury claims (from £1,000 to £5,000 for road traffic related claims and to £2,000 for everything else). As it is a jurisdiction in which lawyers do not generally operate – because legal costs are not recoverable – who might help claimants navigate what can still be a complex process? His answer, surprisingly, was claims management companies.

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