Susskind hits back at online court critics

Susskind: Level of debate on online courts disappointing

The courts offer a “Rolls Royce system for the very few, while everyone else is left to walk”, Professor Richard Susskind has said in advocating for online courts.

The academic, who is IT adviser to the Lord Chief Justice, hit back strongly at critics of the move online, saying they should be wary of “comparing online courts with some ideal and yet simply unaffordable conventional court service”.

His submission to the justice select committee – which is investigating the access to justice implications of the £1bn court modernisation programme – focused solely on online courts. He chaired the Civil Justice Council’s online dispute resolution group, whose report in 2015 set the ball rolling for the development of the online court.

Two major benefits should flow from the introduction of online courts, he said: an increase in access to justice through a more affordable and user-friendly service, and substantial savings in costs, both for individual litigants as well for the court system.

“This is not science fiction. Online dispute resolution is widely used in the private sector and online courts are being deployed in other jurisdictions, including Canada, USA, Australia, Ukraine, and China.”

Professor Susskind described the level of debate so far on online courts as “disappointing”.

He explained: “In the first place, there has been confusion over what is actually proposed. For instance, some lobbyists and lawyers who, vocally, seem to reject online courts for minor civil matters in fact have in mind virtual hearings for serious criminal trials. This is unhelpful.”

He then sought to knock down common criticisms, such as the danger of digital exclusion.

“The critical rhetoric here does not align with empirical research. According to the Office of National Statistics, 90% of adults in the UK in 2018 were recent internet users. If we also take ‘proxy users’ into account (grandfather is not an internet user but his grandchildren can help), the percentage of excluded adults falls well below 5%.

“I am satisfied that HMCTS’s provision for this small but important minority, under the heading of ‘digitally assisted’, is sufficient to ensure all citizens have access.”

He added that around 19% of working adults have a limiting long-term illness, impairment, or disability, “for many of whom an online court would surely be more convenient and less traumatic than attending a physical court”.

Professor Susskind acknowledged it was “vital” that the work of our courts and the conduct of individual cases were open to scrutiny, but questioned whether society lost anything if some low-value civil cases were resolved by judges online rather than in public hearings.

“So long as many significant civil cases are still conducted publicly, I do not see that the justice system as a whole is thereby rendered less public. There will still be countless opportunities to see the system in action.

“As for individual cases, parties may feel they will lose the chance to be publicly vindicated and for their opponents to be publicly denounced. They might lose their day in court.

“Surely, however, it is the purpose of the civil courts to resolve the disputes of all who have justiciable claims and not to offer a forum for public expiation to a privileged few.”

The academic argued that if online courts delivered substantive and procedural justice, “I cannot find any countervailing principle of justice that insists we should always favour our traditional system which is accessible to very few and too often disproportionate when it is invoked”.

Very few critics of online courts, including judges, have seen them demonstrated or heard directly from people who have used them in earnest, he suggested. “There is a danger that policy thinking is being driven by assumption and instinct rather than evidence and experience.”

Professor Susskind also argued that there was “no systematic, credible alternative proposals for tackling the access to justice problem”.

He said: “Many lawyers and activists, who are understandably angry about cuts in public spending on legal aid, seem to suggest that the simple answer to inaccessible courts is to set that tap running again, for the state to pay for the legal work of many more people.

“But greater funding cannot be the definitive solution because this will often be to fund an inefficient, antiquated court system. If our current system is disproportionately expensive, we should want a better system regardless of who is paying…

“More generally, critics should be cautious about comparing online courts with some ideal and yet simply unaffordable conventional court service…

“The comparison that should be made is with what we actually have today – a system that is too expensive, takes too long, is not understandable to the non-lawyer, and so excludes many potential litigants with credible claims.

“We have to find a way of widening access and reducing unmet legal need at a cost that makes sense relative to the value of any given case.

“In online courts, I believe we have found such a way. After almost 40 years of work on court technology, I believe we are on the brink of a breakthrough in helping people understand and enforce their legal entitlements.”

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