Solicitor rejected settlement offers without client instructions


Personal injury: Client would have rejected offers, solicitor said

A solicitor who rejected offers to settle a case without instructions from his client has been rebuked by the Solicitors Regulation Authority.

Gary Gray Whitaker, who was working for DAS Law in Bristol at the time in 2021, told the opposing solicitors in a personal injury case that his client had instructed him to reject both a Calderbank offer and a part 36 offer.

In fact, he had neither been instructed by his client to do this nor provided any advice to his client about the offers.

In mitigation, Mr Whitaker said his conduct did not cause any actual impact or loss as his client “later advised him that he did not wish to accept either offer”.

Further, the solicitor was experiencing “difficult personal circumstances at the time of his conduct which may have affected his judgment and conduct”.

The SRA said he had a clean regulatory history up to this point and there was “a low risk of repetition”.

A rebuke was appropriate because “Mr Whitaker’s conduct was reckless as to the risk of harm”.

“He could have caused financial detriment to his client as there was no guarantee that his client would be awarded settlement or compensation on more favourable terms. There also existed the possibility that his client could have instructed him to accept either offer.

“Mr Whitaker removed that option. Some public sanction is therefore required to uphold public confidence in the delivery of legal services.

“As an experienced solicitor, Mr Whitaker would have been aware that he should only give information to others which is accurate and not in any way misleading. He failed to act accordingly.”




Blog


The AI question law firms should answer before a client asks it

Most law firms we speak to are already using AI, whether or not they have approved it, because fee-earners are doing it anyway. The tool people settle on is often Claude.


From chat to Cowork: preparing your law firm for agentic AI

AI is evolving quickly. For law firms still working out how to get consistent value from the tools they already have, the conversation has moved on again to agentic AI.


Why good governance matters when managing Law Society forms

Everyday legal transactions rely on Law Society forms. But they are often treated as static templates rather than what they really are: living documents that change over time.


Loading animation