Poll points to push for online legal services


E-commerce: clients increasingly want to deal with their lawyers online

A majority of consumers expect good law firms to offer their services online in the next couple of years, a survey of over 2,000 people has shown.

The online poll, carried out by YouGov on behalf of Epoq Legal, also revealed that nearly half (47%) of consumers would be more likely to choose a law firm that offered the convenience of online access to legal services and documents over one that had no online service capability. 

Some 56% said they expected good law firms give customers the ability to use their services online in the next couple of years. Epoq is a Legal Futures Associate.

Consumers see online services as a chance to reduce their legal fees. Over two fifths (43%) agreed that they would change law firms if an alternative firm offered a reduced fee in return for the consumer providing initial details about their matter online.

The research uncovered no significant differences in attitudes between age groups, with only the over 55s being less concerned with online service delivery. Slightly more men (50%) than women (45%) said they were more likely to choose a law firm which offered online services.

Grahame Cohen, CEO of Epoq Legal comments: “Our research has shown that more and more consumers are expecting legal services to be delivered online. As the Internet has become an ever increasingly popular way for both consumers and businesses to access and buy a range of goods and services, the legal profession is finding it too needs to address client demand for convenient and affordable services. 

“Our DirectLaw product is helping law firms of all sizes do just that. It provides them with a cost-effective online capability, which allows them to offer their clients a convenient way of drafting legal documents online and at a fixed or reduced fee, whilst maintaining control of the final document execution.”

Tags:




Leave a Comment

By clicking Submit you consent to Legal Futures storing your personal data and confirm you have read our Privacy Policy and section 5 of our Terms & Conditions which deals with user-generated content. All comments will be moderated before posting.

Required fields are marked *
Email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Blog


The COFA role: Balancing responsibility, risk and reality

The world of legal compliance is a pressured one, with few positions carrying the weight of personal responsibility quite like that of the COFA.


Why you should be using AI – but for the boring stuff

The legal industry is excited about AI. That’s good. But the direction of that excitement isn’t always useful. It’s the really dull tasks where AI could make a visible difference quickly.


Building your law firm’s generative AI strategy

It’s understandable that fully integrating GenAI within any business can feel daunting. This is why the focus should be on having a vision and starting the journey now.


Loading animation