Poll points to push for online legal services

Print This Post

By Legal Futures

12 April 2010


E-commerce: clients increasingly want to deal with their lawyers online

A majority of consumers expect good law firms to offer their services online in the next couple of years, a survey of over 2,000 people has shown.

The online poll, carried out by YouGov on behalf of Epoq Legal, also revealed that nearly half (47%) of consumers would be more likely to choose a law firm that offered the convenience of online access to legal services and documents over one that had no online service capability. 

Some 56% said they expected good law firms give customers the ability to use their services online in the next couple of years. Epoq is a Legal Futures Associate.

Consumers see online services as a chance to reduce their legal fees. Over two fifths (43%) agreed that they would change law firms if an alternative firm offered a reduced fee in return for the consumer providing initial details about their matter online.

The research uncovered no significant differences in attitudes between age groups, with only the over 55s being less concerned with online service delivery. Slightly more men (50%) than women (45%) said they were more likely to choose a law firm which offered online services.

Grahame Cohen, CEO of Epoq Legal comments: “Our research has shown that more and more consumers are expecting legal services to be delivered online. As the Internet has become an ever increasingly popular way for both consumers and businesses to access and buy a range of goods and services, the legal profession is finding it too needs to address client demand for convenient and affordable services. 

“Our DirectLaw product is helping law firms of all sizes do just that. It provides them with a cost-effective online capability, which allows them to offer their clients a convenient way of drafting legal documents online and at a fixed or reduced fee, whilst maintaining control of the final document execution.”

Tags:



Leave a comment

* Denotes required field

All comments will be moderated before posting. Please see our Terms and Conditions

Legal Futures Blog

Three reasons why you should be more vigilant about the emails you send in 2018

Ben Mitchell DocsCorp

In December 2017, the Information Commissioner’s Office (reported that data security incidents between April and June 2017 had increased by 15% compared to the previous year. This is nothing new – data breaches have been on the rise for years. Yet law firms are often more concerned about protecting sensitive information from external threats than from a far more likely cause: human error. Human error was behind the forwarding of confidential plans from The Bank of England to The Guardian. The sender included the wrong recipient in the email and, ever since, autocomplete has been disabled and staff at the UK’s main financial regulator must now enter every single address manually.

January 17th, 2018