High Court rejects client’s bid to judicially review Legal Ombudsman decision

Knowles: Not irrational for LeO not to award £50,000

The High Court has rejected a client’s application for permission to judicially review an award made in his favour by the Legal Ombudsman (LeO) that he claimed was insufficient.

Mr Justice Julian Knowles upheld the refusal of Mr Justice Turner on the papers, which said the court would be “very slow” to interfere with an ombudsman’s exercise of judgment.

David Mottler complained about poor service provided by his former solicitors, GS Law Northwest Ltd, trading as Singleton Day, after it acted for him in Court of Protection proceedings concerning his late partner.

He said the firm failed adequately to prepare the case, failed to obtain and/or file relevant evidence, and failed to provide proper instructions to counsel. He claimed the proceedings and their failure affected his mental health.

The Solicitors Regulation Authority closed the firm down in 2016 and it has since ceased trading.

Initially he was awarded £1,950 by LeO but on review this was increased to £9,600, made up of: £1,200 Mr Mottler paid the firm for a barrister whose services were not needed; £750 for upset, frustration and inconvenience; and £7,647, being 50% of the fees he paid.

The ombudsman upheld the majority of Mr Mottler’s complaints, including that the firm had failed to apply for costs from the local authority; it had provided poor costs information and incorrectly charged him; it provided poor service in response to a complaint; it failed to make an application to reinstate contact with his partner; and it failed to lodge an appeal.

But the ombudsman considered that the firm had done some work which had been of value and was entitled to paid for.

Mr Mottler rejected the award, arguing he was entitled to much more.

In his decision refusing permission to apply for judicial review, and requiring Mr Mottler to pay LeO’s costs of preparing the acknowledgement of service, Turner J said: “As the authorities relied upon in the summary grounds of defence make clear, the role of the ombudsman is not equivalent to that of a court. Its approach is more flexible and informal.

“Furthermore, the court will, necessarily, be very slow to interfere with an ombudsman’s exercise of judgment. Whereas a different ombudsman may have reached a different conclusion, it cannot be said that the decision in this case fell outside the broad parameter of Wednesbury unreasonableness.”

Before the court, Mr Mottler argued that LeO was biased, corrupt and dishonest, failed to make appropriate inquiries and failed to obtain relevant evidence.

He said he had suffered serious mental health issues which justified the maximum award LeO can make of £50,000.

Knowles J found “no arguable basis” for suggesting that LeO’s decision was unlawful in public law terms.

“I reject without further comment his allegations of bias, corruption and dishonesty… There was a rational basis for each head of damage for which the defendant awarded compensation.

“In particular, [the ombudsman] was entitled to conclude that there should be less than a full refund of fees paid to the firm because they had carried out some work of value.

“He was also entitled to award £750 for distress and inconvenience and his decision was not irrational or out of line with the published guidance.”

It was “not arguably irrational” for LeO not to award Mr Mottler £50,000, the judge said.

“Mr Mottler said to me that he had spent sums of money on and in connection with the Court of Protection litigation; I accept he did but that does not mean he was entitled to be awarded those sums back by way of compensation for failures by the firm.”

Knowles J refused permission and upheld Turner J’s costs order too.

Leave a Comment

By clicking Submit you consent to Legal Futures storing your personal data and confirm you have read our Privacy Policy and section 5 of our Terms & Conditions which deals with user-generated content. All comments will be moderated before posting.

Required fields are marked *
Email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Commercial real estate: The impact of AI and climate change

There is no doubt climate change poses one of the most complex challenges for the legal industry; nonetheless, our research shows firms are adapting.

Empathy, team and happy clients

What has become glaringly obvious to me are the obvious parallels between the legal and financial planning professions, and how much each can learn from the other.

Training the next generation lawyer

Since I completed my training and qualified over 10 years ago, a lot has changed. It’s. therefore imperative that law firms adapt and progress their approach to training and recruitment.

Loading animation