Exclusive: first look at QualitySolicitors’ attack ads on ‘faceless’ legal advice

QualitySolicitors (QS) this week launches its public attack on ‘faceless’ legal advice provided by new entrants to the legal market and national law firms, with a series of posters across 1,000 billboard and poster sites.

The campaign will also include national press advertising, online promotion and physical ‘stunt’ activity in a number of cities, together with a ‘Keep solicitors local’ initiative that will be open to non-QS firms as well.

Chief executive Craig Holt said that the extensive reach of the campaign, combined with its continued TV advertising, will “ensure we move closer and closer to our aim of being the first ‘household name’ legal brand”.

The campaign pack, which will be available from a dedicated website, will include a range of material for law firms – including non-QS firms – to promote local solicitors to the local community, including window stickers, posters and flyers.

Mr Holt explained: “The message of the TV advert is one focused on the emotional aspect of legal services, which frequently touch some of the most important times of our lives. This campaign builds on that by parodying in a light-hearted fashion the inappropriateness to the seriousness of many of those situations of the ‘faceless’ legal advice provided by many of the new entrants and ‘national’ law firms.”

He argued that the public are becoming “increasingly aware” of the widening range of options in the legal services market and “we feel the time is right to take steps to communicate to them the invaluable benefit of having the opportunity, even if they don’t take it up in a particular case or transaction, of face-to-face interaction with a local lawyer, whatever the legal issue”.

He drew on his experience as a family law barrister to highlight how face-to-face advice can make the difference between a successful and unsuccessful outcome: “Video-conferencing or telephone call might have its place but it is no substitute for the opportunity for that in-person interaction.”

Mr Holt continued: “Whilst QS will offer the public as many options as possible in how they engage for legal services – including online via our LegalZoom partnership – the option is always there to be able walk down into your local town/city centre and speak to the lawyer and that is vital to an effective legal service.”



    Readers Comments

  • J Harley says:

    Far from convincing – for me these taglines lack fizz and pop (too cliche). Of course ‘Attacks ad’ tactics have there place, but I think more effective in mature consumer markets of scale and repeat purchase. I’d have thought for the “emotional connection” they clearly want from this campaign, QS would’ve done better concentrating on the MERITS of their offering against these 900Ibs new entrants. Baiting these retail Godzillas with a blunt stick – heavyweights who actually know a thing or two about the needs of their everyday customer – is brave, but I don’t think especially smart.

    Perhaps they’re getting caught-up in all the excitement (Yah-Boo!) of the US Presidential campaign…

  • The underlying message is great: use an expert and go local. In this case it’s solicitors for legal services.

    But why oh why does it have to be done so poorly by such a crass ‘brand’.

    QUALITY solicitors. Really, are you? Are you so desperate to be perceived as quality that you have to use it in your name. If it was a supporting statement for the brand I would get it.

    Quality is achieved by offering great products and services. The accolade of quality is determined by the people buying your products and services.

    Where do you see the brands Quality Supermarket or Quality plumber or Quality bank?
    You don’t because they are not naive enough to think that people will fall for such childlike and unprofessional claims.

    Your current campaign is 50% well thought through. The underlying message is great. However, you have let youselves and UK law firms down i nthe delivery.

    Earn your title Quality Solicitors and produce some Quality advertising, deliver some Quality services and, in the fullness of time, maybe, just maybe, you will earn the right to your name.

  • I think what QualityMarketer is trying to say is that as a functional and descriptive brand, in the age of brand savvy, well informed and less trusting consumers, the ‘Quality’ in the QS brand is essentially a myth.

    Quality remains a myth and lacks credibility until it has been directly experienced. The added problem is that as a ‘service brand’, the service is intangible and variable and even less likely for the brand to resonate pre-delivery. Personally I wouldn’t trust the brand ‘Daves Quality Motors’ nor ‘High Street Quality Meats’.

    It’s a fabrication. A myth.

    My issue with the advertising is that essentially the QS brand is a functional brand, that via the TV, plays the aspirational and symbolic appeal. Brands that try to play both the functional and symbolic end up confusing the consumer who then find it difficult to relate to either appeal. It’s really poorly thought out.

    The posters above are a complete nonsense. Again, consumers see the symbolic appeals of the TV adverts and then see aggressive, market politicalised posters which hardly integrate truly with one another or disproves the ‘quality’ myth.

    It’s a game of fundamentals. A ‘marketing network’ run by a non-marketer with zero experience of marketing a high street law firm.

  • James Anderson says:

    It is very ‘vogue’ to try and be critical of QualitySolicitors. I, however, have to say that I think their advertising is excellent. The TV campaign is beautiful and emotional. This poster campaign – whilst a little more aggressive than I would have expected – adds some rationality to the proposition, with reference to Saturday Opening etc. Contrary to the post above, most successful brands combine an early, emotional appeal with subsequent functionality/rationality. You need to ‘feel’ something about the brand but then also be given rational reasons to justify your choice. I think the campaign will be very successful for them and, unlike many, wish them well.

  • To clarify, I like the campaign.

    Had it been done by a reputable and established brand I think it would be very successful for them.

    Sadly though I think it will be less successful for QS because it has been ‘done’ by QS. They are still trying to establish themselves and their place in the legal market place. This is not the right strategy for QS. They need to drive awareness of their brand and ‘win’ clients from existing legal services providers, not new entrants that haven’t yet got a following.

    It will however help the legal community as the message is strong (albeit delivered in a crass way):
    Don’t trust legal services to anyone other than a solicitor.

    I must go, I can hear the phones ringing.
    Thank you QS!

Leave a Comment

By clicking Submit you consent to Legal Futures storing your personal data and confirm you have read our Privacy Policy and section 5 of our Terms & Conditions which deals with user-generated content. All comments will be moderated before posting.

Required fields are marked *
Email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.


No larger firm can ignore the demands of innovation – that was the clear message from our most recent roundtable: “The law firm of the future”, sponsored by LexisNexis Enterprise Solutions. It comes in many forms, predominantly but not just technology, and is not simply a case of automating process. Expertise and process are not mutually exclusive.


11 September 2018

Legal marketing lessons from Ed Sheeran

Anyone starting a new law firm or starting out on their legal career could take several lessons from Ed Sheeran’s approach to promoting himself.

Read More