Covid hits revenue and profits at Co-op Legal Services

Co-op Legal Services: Online offering bolstered

Revenue and profits at Co-operative Legal Services fell as a result of coronavirus but case volumes grew during last year, its annual results have shown.

Revenue in 2020 was down £2m to £37m, with profits dropping by a third to £4m.

Today’s announcement said that ongoing investment in digital technology meant the legal services business – one of the first three alternative business structures licensed back in 2012 – was able to weather the transition to remote working caused by the pandemic.

“Having developed digital legal advice technologies for estate planning, which makes sorting out wills easier and more effective, we developed a suite of digital legal advice services in 2020 that covers probate, personal injury, employment and family law.

“These tools put us in a good position to build new partnerships and reach more customers. In 2020 we partnered with over ten new organisations and we saw case volumes rise by 9%.”

The business experienced an early increase in will-writing work at the start of the pandemic, and then a 250% jump in divorce-related enquiries. The number of probate cases also grew.

But the announcement said: “External factors impacted our overall performance. Cancelled house viewings, delayed house sales, reduced interest rates and delays in processing paperwork all impacted our revenue in 2020.”

Last year the group brought its funeralcare, insurance and legal services businesses into a single ‘Life Services’ function, and as Covid death rates began to soar, it introduced a bereavement notification and advice service to help people deal with a late loved one’s affairs.

It helps bereaved families inform financial institutions, stop junk mail and close social media accounts.

Overall, the Co-op group saw revenue rise from £10.9bn to £11.5bn, with profit before tax (excluding a change in accounting policy for funeral plans) of £92m, up from £67m.

Leave a Comment

By clicking Submit you consent to Legal Futures storing your personal data and confirm you have read our Privacy Policy and section 5 of our Terms & Conditions which deals with user-generated content. All comments will be moderated before posting.

Required fields are marked *
Email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.


From cost saving to revenue making – post-pandemic commercial success

Commercial success is the driving force for ambitious law firms and it should come as no surprise that many have a renewed determination to re-evaluate their businesses in the wake of Covid-19.

Success in-house – what people don’t tell you about how to get there

TV dramas have made many people think that the legal profession consists of heroes (or villains) in high-flying firms or public prosecution. In reality, nearly a quarter of solicitors work in-house.

The ‘soft landing’ growth strategy for law firms

Increasing demand for ‘hot’ areas of law inspires opportunist law firms to hire more specialists to add to their firepower – the right people at the right time. Yet this is a big ask.

Loading animation