Competition hotshot takes helm at Legal Services Consumer Panel


Chambers: Former CMA non-executive director

A former senior civil servant with substantial experience of competition law has been named the new chair of the Legal Services Consumer Panel.

Sarah Chambers replaces Dr Jane Martin, who resigned after just a year in post to become a member of the Office for Legal Complaints, the body that oversees the Legal Ombudsman.

Her appointment is for a three year term and pays £15,000 for at least 30 days work per year.

Ms Chambers was chief executive of post regulator PostComm from 2004-2008, before becoming director of consumer & competition policy at the Department of Business, Innovation and Skills until 2011, and then director of renewable energy deployment at the Department of Energy and Climate Change until 2013.

Until recently, she was a non-executive director of the Competition & Markets Authority, which in late 2016 issued a report on the legal services market.

She holds a number of other public appointments, consultancy and trustee roles – including Commissioner of the Electoral Commission, Judicial Appointments Commission panellist, Civil Aviation Authority consumer panel member and chair of the applications panel of the Renewable Energy Consumer Code.

From 2012 to 2017, Ms Chambers was a member of the Bar Standards Board’s qualifications committee.

Dr Helen Phillips, interim chair of the Legal Services Board, which made the appointment, said: “This appointment demonstrates the importance the LSB continues to attach to the advice it receives from the consumer panel and the invaluable challenge function it plays in respect of the wider legal services sector.”

The panel recently said that the legal market has proven “inept” at responding to the needs of vulnerable consumers and its regulators were not coming up with a strategy to tackle the problem.

Issuing its three-year strategy, the panel said its primary strategic aim was to improve transparency in the market through “information remedies”.




Leave a Comment

By clicking Submit you consent to Legal Futures storing your personal data and confirm you have read our Privacy Policy and section 5 of our Terms & Conditions which deals with user-generated content. All comments will be moderated before posting.

Required fields are marked *
Email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Blog


Another nail in the coffin of solicitors’ undertakings?

Every solicitor knows that an undertaking is serious stuff. Arguably it is the greatest power available to a solicitor – a promise, if broken, that will lead to immediate and serious consequences for the giver.


Litigators reap the benefits of technology adoption

The coronavirus pandemic has plunged many litigators head-first into a new world of digital case management, and virtual and hybrid hearings.


Can data analytics unlock the potential for diversity in the law?

Data, equity and inclusion analytics can play a pivotal role in increasing diversity and inclusion efforts by enabling organisations to effectively identify gaps, prioritise action and measure progress.


Loading animation