Barristers’ managed direct access service “working well”

Ward: many potential clients "savvy" about direct access

Ward: many potential clients already know about direct access

Clerksroom Direct, the online service matching direct access barristers to members of the public, has had 170 approaches so far this month, with half converting to paid work at higher average rates than expected, it has been claimed.

Its chief executive said there was growing traction with members of the public, many of whom are “savvy” and already know they can instruct barristers directly.

Although it launched formally at the beginning of April, June is the first month of full-scale trading. Legal Futures revealed in January that Clerksroom Direct has more than 1,000 barristers on its books.

It has so far acquired 40 ‘marketing partners’ – organisations that can introduce or generate cases – and aims to have 100 by the end of the year.

The brainchild of Stephen Ward, co-founder and chief executive of the chambers Clerksroom, the service matches potential clients with barristers and handles quotes, tenders, case management, document management, and secure payment, while compliance with Bar Standards Board rules is automated. It takes a 5% administration fee from clients in return.

The Direct Access Portal (DAP), relaunched this week with the backing of the Bar Council, acts as an online register and does not provide additional services.

Mr Ward revealed that 86 of the 170 approaches had converted, with the average value of cases exceeding the anticipated £750-1,000. But he admitted the average had been “distorted by three or four substantial cases, including two five-day cases in the High Court”.

He expected the 50% conversion rate to increase because some enquiries took time to turn into actual instructions. “The interesting thing is that we are finding some of the cases that came in in May converting now… actually, hardly any cases have just gone away; some are just taking longer to convert than others.”

He said there were “a lot of people” using the system “who are relatively savvy that they can go to a barrister direct”, adding: “That was really our biggest fear, how do people know that they can do it?”

Others were “people that have used barristers in the past, were very pleased with the service they got from barristers, and were [pleasantly] surprised by the price they were paying, but didn’t really know they could go direct to a barrister”.

He said the number of approaches so far compared favourably with the 880 public access client instructions received by Clerksroom chambers for the whole of 2014. It meant that Clerksroom Direct was likely to “double, triple, quadruple” last year’s numbers.

Mr Ward said the latest marketing partner to join up was, an online business that makes money from challenging solicitors’ fees on behalf of their clients. It has referred “ten clients to us in just the last week”, he said.

Clerksroom Direct has the contact details of “3,978 barristers eligible to be on our system” and would be inviting them to join.

The business’s ambition is to reach 100 cases per day by the end of 2015. In that event, “if we convert 50% at an average fee of £1,000, our 5% starts to give us a return on our investment”, he said.


    Readers Comments

  • Michael Burne says:

    I’ve recently met Stephen and he’s a moderniser. He’s asking the same questions we ask, namely “why does it have to be this way?” His answer is ClerkRoom and ClerksRoom Direct – smart answers!

  • Jonathan Maskew says:

    This innovative online portal is allowing clients to have direct access with barristers with less “friction” in the early stages of the process and allowing real added value of cost effective legal advice to be delivered.

    The driving force is the client, the cultural shift from many barristers and chambers is positive.

    For those who don’t adapt and strive to deliver their services in innovative ways with technology at the heart of it … well they will continue to be left behind I’m afraid.

    Listening and adapting to how clients would like the service is clearly very important and those offering their services on the portal will differentiate themselves and lead the way.

Leave a Comment

By clicking Submit you consent to Legal Futures storing your personal data and confirm you have read our Privacy Policy and section 5 of our Terms & Conditions which deals with user-generated content. All comments will be moderated before posting.

Required fields are marked *
Email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.


How a good customer journey can put your business on the map

Good customer service should be a priority for any business and, if you want to stay ahead of the competition, something that’s constantly under review.

The CAT’s welcome boost for the funding industry

There was welcome guidance from the Competition Appeal Tribunal this week for funded cases looking for certainty following PACCAR, with the renegotiated Sony litigation funding agreement upheld as lawful.

The promising prospects and potential pitfalls of AI in the legal industry

The legal industry, steeped in tradition, precedent, and the intricacies of human interpretation, is witnessing an increasingly apparent integration of artificial intelligence as the digital era progresses.

Loading animation