| The Claims Futures conference took place on 22 October 2025 in Manchester. Attended by over 250 people, the conference addressed key issues affecting both personal injury firms and consumer claims firms, particularly in relation to financial mis-selling claims. Firms have been making the most of the opportunities to create tech-enabled practices that bring access to justice to large numbers of clients. The rewards are there for those who get it right, although we also examined how the Supreme Court ruling on motor finance and the FCA consultation on a redress scheme could affect law firms and CMCs. But not all have got it right. The number of PI law firms has shrunk by more than a third in just five years, while at least 15 significant consumer claims practices have gone under in recent times, owing more than £400m between them. It is no surprise that the sector is now under an SRA spotlight – it now has 89 live investigations into 73 law firms conducting high-volume claims work. We examined all of these issues at Claims Futures, which this year incorporated our long-running PI Futures conference. The morning’s sessions covered issues relevant for all claims firms – as we heard from both the SRA and FCA, among others – before we split into two tracks in the afternoon: one for personal injury and the other for financial mis-selling. For more Legal Events [1] visit our main events page. Speakers: Aileen Armstrong Executive Director of Strategy, Innovation and External Affairs, SRA Sheree Howard Executive Director, FCA Matthew Maxwell-Scott Executive Director, Association of Consumer Support Organisations Paul Bennett Partner, Bennett Briegal Louisa Klouda CEO, Fenchurch Legal Erich Kurtz Partner, Financial Mis-selling, Hugh James Andrew Gregory Chairman, Leonard Curtis Legal Sare Brownhill Head of Legal Solutions, Finlegal Hannah Reid Business Analyst & Data Manager, Leigh Day Noah Milton Director of AI, Fletchers Kate Abrahams Consultant, Weightmans Simon Bradshaw Head of Personal Injury Claims, Verisk Marcus Taylor Director of Strategic Delivery, Minster Law District Judge Richard Lumb Regional Costs Judge, Oxford Combined Court Anthony Hughes Chairman and CEO, The CHO Gary Herring Partner and Head of Credit Hire, Keoghs Martin Wassell Head of Credit Hire, Bike Assist Legal Darren Mendel Partner and Head of Credit Hire, HF Jonathan Butters Barrister, Devereux Chambers Kavon Hussain Director, Consumer Rights Solicitors Jamie Patton Managing Director, Johnson Law Group Alex Neill Co-founder and joint CEO, Consumer Voice Paul Kerfoot Barrister, Trinity Chambers Sam Borrett Director, Legmark | “Relevant, authoritative and delivered with high quality” Delegate “You know it’s going to be a good conference when it’s standing room only from the start.” Delegate “I came away from the event with invaluable insights from a great panel of speakers.” Delegate                   |
| April 2025 Housing Condition Conference 2025 [2] | November 2024 Claims Futures Conference 2024 [3] |