This week’s round-up of other relevant news and comment on the web takes in reaction to our story on an aptitude test for LPC students, Professor Richard Susskind’s thoughts ahead of an updated version of his book coming out, fears of big financial pressures on law firms, a survey that shows solicitors think too much of their own reputation, and much more.
Our weekly round-up of other interesting regulation/Legal Services Act type stories begins with the Law Society Gazette’s ever-interesting Euro blog by Jonathan Goldsmith, secretary-general of Council of Bars and Law Societies of Europe. He looks at a European Commission consultation on how it can encourage e-commerce, with lawyers one of the key targets.
Personalising an email quote and ensuring your first contact with the customer is decisive and positive is very important in converting enquiries. Similarly, refusing to give a verbal quote can make your firm seem unprofessional.