Practice Management
Five-star Trustpilot reviews becoming “hygiene factor” not differentiator
More than eight in every 10 reviews on Trustpilot award law firms five stars, making them increasingly a “hygiene factor” rather than a differentiator, new research has indicated.
Largely positive response to office return, law firm bosses report
The boss of a Cheshire law firm has said the “constant theme” of recent appraisals is that “people want to come back to the office”, with another saying his firm has reversed plans to downsize its office.
App launches with huge range of legal help to consumers and SMEs
An app for SMEs to diagnose and get guidance on their legal problems has now launched a consumer version that helps users find and book a lawyer, and is integrated with government services.
CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman
The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.
Small firms increasingly worried by competition from online providers
Small law firms increasingly see online legal services providers as their biggest commercial threat, and are becoming more worried about DIY providers too, new research has shown.
Tribunal throws out employment lawyer’s disability discrimination claim
An employment lawyer who appeared at tribunals during a time he said he was “pretty constantly bed bound” due to a back injury has had his disability discrimination claim rejected.
Solicitor sells HR software company to PE-backed healthcare business
A solicitor who sold his stake in the law firm he co-founded to focus on a HR software company set up at the same time has now sold the IT business.
Firm sued over ground rent that doubles every five years
A West Midlands law firm is being sued by a client who claims it failed to tell of a “ridiculous” ground rent that doubles every five years – meaning she will be paying £1m a year in 50 years.
Investors back start-up that turns collaborating lawyers into virtual firm
A lawtech start-up has far exceeded its target to raise funding of £120,000 for software that links lawyers who know each other so they can collaborate remotely and compete with large firms.
Half of in-house lawyers say companies miss contract renewals
Almost half of in-house lawyers say their companies are missing automatic contract renewals, with some resorting to Post-it notes or writing on their hands to remind themselves.
Blog
Your website is losing clients before they even pick up the phone
Your website visitor is likely already carrying stress before they arrive. If your site adds to it rather than relieves it, you have likely lost a prospective client.
The growing importance of higher limits in personal ATE
While the personal litigation market is undergoing a period of significant change as claims become more complex, much of the ATE insurance market has remained relatively static.
The profession can play a greater role in improving access to justice
In this, the third blog of my series, I focus on what lawyers in the UK can do to improve access to justice through greater professional stewardship.
Reports
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