Practice points


Covid drives surge in thought-leadership marketing at biggest firms

24 May 2021

There has been an explosion in thought-leadership marketing among the country’s major law firms, driven in part by insights created to help clients navigate Covid-19, according to new research.


Exclusive: Pioneering legal services advice app shut down

21 May 2021

An American company that sought to bring subscription-based legal services to the mainstream consumer market in the UK has shuttered its operation after less than two years.


Client left it too late to sue law firm, appeal judges rule

21 May 2021

A client was prevented by the Limitation Act from suing a law firm for negligence when a fire destroyed her property, the Court of Appeal has ruled.


Surrey firm ordered to pay £800k for property negligence

20 May 2021

A Surrey law firm has been ordered to pay more than £800,000 in damages for negligence after failing to tell its client that part of a property he thought he had bought had been retained by the seller.


Sloppy law firms “using Covid as excuse” for regulatory shortcomings

20 May 2021

Law firms are using the pandemic as “an excuse” for failing to do things and this could lead to questions from their regulator, an accountant specialising in Solicitors Accounts Rules audits has warned.


Five-star Trustpilot reviews becoming “hygiene factor” not differentiator

19 May 2021

More than eight in every 10 reviews on Trustpilot award law firms five stars, making them increasingly a “hygiene factor” rather than a differentiator, new research has indicated.


Largely positive response to office return, law firm bosses report

19 May 2021

The boss of a Cheshire law firm has said the “constant theme” of recent appraisals is that “people want to come back to the office”, with another saying his firm has reversed plans to downsize its office.


App launches with huge range of legal help to consumers and SMEs

17 May 2021

An app for SMEs to diagnose and get guidance on their legal problems has now launched a consumer version that helps users find and book a lawyer, and is integrated with government services.


CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman

17 May 2021

The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.


Small firms increasingly worried by competition from online providers

13 May 2021

Small law firms increasingly see online legal services providers as their biggest commercial threat, and are becoming more worried about DIY providers too, new research has shown.

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Looking ahead to a difficult insurance renewal season

We do not envisage market conditions changing positively for some time. We anticipate that rates will continue to rise in October, although perhaps not quite as dramatically as in recent years.


Resigning is not enough

Over many years now I have contributed to the conversation about the role and purpose of in-house lawyers, but in the last few weeks the Post Office scandal has rocked me to my core.


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