Marketing & PR
Top firms “failing to communicate” own responses to Covid-19
The country’s largest law firms are providing clients with plenty of advice on the legal implications of the Covid-19 crisis but doing little to explain their own response, research has found.
Largest law firms closing gap on website performance
The largest law firms are closing the gap with their smaller rivals on website performance but still falling behind on speed, according to the latest research.
“My friend’s name is Sidley” – Domain hijack bid fails
A man who claimed to have registered the domain name ‘sidleylawyers.co.uk’ on behalf of a friend called Sidley who was about to qualify has been ordered to hand it over to US giant Sidley Austin.
ASA upholds legal training company’s complaint about competitor
A company that trains foreign lawyers to qualify as solicitors has successfully complained about a competitor that claimed to be the number one provider.
Barrister blogger says colleagues can be “prats on social media”
A leading barrister blogger has blasted her own colleagues at the Bar for “being prats on social media” who “trash our reputation”.
New clients put trust factors “way ahead of price”
Reputation and trust remain more important to winning new business than price, despite the push for greater transparency, according to a massive client satisfaction survey.
PI firms “ignoring” out-of-hours calls and Facebook contacts
Personal injury law firms are failing to adapt to clients using less traditional methods of contacting them by not responding when clients call them out-of-hours or via Facebook, according to new research.
Large firms turn to thought leadership marketing
The largest law firms in the country have embraced thought leadership marketing, making twice as many insights available online – including greater use of social media – as they did four years ago.
Tribunal upholds decision to strip CMC of right to operate
A woman who operated an Indian-based call centre to generate personal injury and PPI leads for law firms has lost her bid to overturn the cancellation of her authorisation to provide claims management services.
The Sun forced to correct “damaging” Leigh Day story
The Independent Press Standards Organisation has upheld in part a complaint made by Leigh Day against The Sun over its coverage of the disciplinary case brought against the firm.
Blog
The SQE and ethics: STAR lite?
How much will graduates of the SQE be able to use and apply the Standards & Regulations, not in a classroom, or in a hypothetical situation, but on a rainy Tuesday with a client or their boss shouting at them?
Hanging out the washing
There are three crucial requirements of technology any firm needs in order to adapt to a work from home model that, for some, is somewhat worrying: security, collaboration and all-in-one solutions.
Reports
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