Client care
No implied retainer between law firm and businessman
There was no implied retainer between a businessman who found himself on the wrong end of an expensive short-term loan and the law firm acting for the lender, the High Court has ruled.
Consumers use “limited criteria” when shopping around for lawyers
Consumers of legal services apply “relatively limited criteria” when shopping around, research has found – which 46% of those polled did, while 27% went to the first adviser they looked at.
PI firms “failing to understand” what clients look for in a lawyer
Many personal injury law firms fail to understand what potential clients are looking for and are wasting their marketing budgets as a result, according to research published today.
LeO: Simplest complaints could take over a year to conclude
The Legal Ombudsman has warned that if its poor performance over the last few months continues, it could take more than a year to process even the simplest complaints.
Revealed: Most barristers failing to comply with transparency rules
Little more than a third (37%) of barristers, chambers and firms regulated by the Bar Standards Board are fully complying with its rules on price and service transparency, it has emerged.
Are you live-chatting with your clients?
For legal firms striving to stand out in a digital age, live chat helps to bring them closer to clients and respond to the changing way people shop and procure legal services.
Inquiry was “right to refuse” participants choice of lawyer
The High Court has upheld a decision refusing two ‘core participants’ in the infected blood public inquiry the right to nominate their own solicitors.
Solicitor and firm sanctioned over property work
A law firm earned some £800,000 in fees on three failed property development schemes as well as ‘quick sale’ conveyancing where it acted for both sides, a tribunal has heard.
Legal project management “needs common standards”
Legal project management has received an unexpected boost from people working from home as a result of Covid-19 but law firms are keen on formal standards for it, according to a study.
Firms launches ‘will through a window’ service
A law firm in Wiltshire is offering a ‘Wills through a window’ service as law firms look for ways to execute wills validly amidst a spike in demand due to the coronavirus pandemic.