Client care


CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman

17 May 2021

The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.


Client sued over unpaid fees loses appeal against contempt sentence

8 February 2021

A man sued by a Kent law firm for unpaid fees has lost his appeal against a suspended sentence handed out for contempt over his failure to comply with court orders.


No implied retainer between law firm and businessman

18 November 2020

There was no implied retainer between a businessman who found himself on the wrong end of an expensive short-term loan and the law firm acting for the lender, the High Court has ruled.


Consumers use “limited criteria” when shopping around for lawyers

22 October 2020

Consumers of legal services apply “relatively limited criteria” when shopping around, research has found – which 46% of those polled did, while 27% went to the first adviser they looked at.


PI firms “failing to understand” what clients look for in a lawyer

21 October 2020

Many personal injury law firms fail to understand what potential clients are looking for and are wasting their marketing budgets as a result, according to research published today.


LeO: Simplest complaints could take over a year to conclude

12 August 2020

The Legal Ombudsman has warned that if its poor performance over the last few months continues, it could take more than a year to process even the simplest complaints.


Revealed: Most barristers failing to comply with transparency rules

30 July 2020

Little more than a third (37%) of barristers, chambers and firms regulated by the Bar Standards Board are fully complying with its rules on price and service transparency, it has emerged.


Are you live-chatting with your clients?

22 July 2020

For legal firms striving to stand out in a digital age, live chat helps to bring them closer to clients and respond to the changing way people shop and procure legal services.


Inquiry was “right to refuse” participants choice of lawyer

8 July 2020

The High Court has upheld a decision refusing two ‘core participants’ in the infected blood public inquiry the right to nominate their own solicitors.


Solicitor and firm sanctioned over property work

1 June 2020

A law firm earned some £800,000 in fees on three failed property development schemes as well as ‘quick sale’ conveyancing where it acted for both sides, a tribunal has heard.

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Blog


Time in context – understanding the time you have and how to accept it

For those who haven’t yet read Oliver Burkeman’s Four Thousand Weeks, you need to know this: it’s a time-management book like no other, already a classic.


Client money theft – how bad is the problem?

PII brokers’ raison d’être is to deal with complex and life-changing matters which threaten the existence of a law firm or its members’ future standard of living.


The rise of the legal resource manager – part 2

The benefits of a structured approach to work allocation which encompasses the right people, technology and data can be felt strongly by a firm and its partners, but even more acutely by associates.


Reports


Report Cover
When talking about legal aid and access to justice, it is hard to look beyond funding. Even the Ministry of Justice has acknowledged the problem, to judge by its agreement to pump an extra £135m into the criminal legal aid… Read More

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