Practice points

• ‘DIY law’ entrepreneur relaunches landlord website
• ‘Friday afternoon’ fraud cost profession at least £7m in past year, says SRA
• ‘Hacking’ the law – computer programmers called in to aid advice centres
• ‘Mystery shopping’ exercise finds firms do not follow up enquiries
• ‘Negligent’ firm escapes payout after court finds no causation
• ‘QS Price Promise’ to launch in September
• ‘Accountants have £500,000 indemnity limit, so why can’t we?’ SRA asks LSB
• ‘Amicable app’ aims to take some of the pain – and cost – out of divorce
• “Anything that doesn’t need a physical presence can be done offshore”
• “Brand-driven” law firm becomes ABS to start rolling out concept, starting with its own chambers