Practice Management
Consumers “more likely to both shop around and complain”
Consumers of legal services are more likely to shop around and to make a formal complaint if they do not get what they want than in previous years, new research has found.
Covid fall-out could lead to rush of law firm start-ups
The Covid-19 pandemic may reverse the trend towards consolidation in the SME legal market, with start-ups emerging as effective competition, according to the former boss of Cartwright King.
City giant offers support to staff suffering domestic abuse
City giant Linklaters has introduced a new policy and package of support for employees who are living with domestic abuse, including paying for emergency hotel accommodation.
Lawyers must be able to report “mini-bullying moments”
Lawyers must be able to report “mini-bullying moments” without fear that things will “go nuclear”, the global director of inclusion at Clifford Chance has said.
Solicitors bullish about future but doubtful about clients’ prospects
Solicitors are generally bullish about the future, despite nearly one in four believing Covid-19 will harm their clients’ prospects and many predicting lower demand for legal services.
“Sharing the wealth” – Firm donates all profits to charity
Corporate law firm Aria Grace Law has pledged to give all of its profits to charity and other good causes forever as part of a commitment to “share the wealth between clients, lawyers and society”.
Legal sector “must be bold and embrace disruptive tech”
Law firms need to have the courage to employ diverse and even abrasive characters who help disrupt the legal sector and ensure it does not fall behind other industries.
Are you live-chatting with your clients?
For legal firms striving to stand out in a digital age, live chat helps to bring them closer to clients and respond to the changing way people shop and procure legal services.
Listed firm eyes recruitment and acquisition boost from Covid
The Covid-19 pandemic should “accentuate the pipeline of recruitment and acquisition opportunities” for fast-growing listed law firm Knights, it said today.
Double acquisition creates new big player in legal IT
Hugely acquisitive IT company the Access Group has blown into the legal market by adding DPS Software to its purchase last month of Eclipse Legal Systems, with more deals to come.
Blog
From ‘year zero’ to £6.5m – how a law firm found its second life
In 2018, I hit what I call ‘year zero’. On paper, Olliers Solicitors was a top-tier criminal defence firm but beneath the surface, I could see we were at a crossroads.
Linklaters’ chief growth officer takes the ‘blank sheet’ challenge
In the third and final part of this series, Lucy Murphy, chief growth officer at magic circle firm Linklaters, outlines her vision for the law firm of the future.
The ‘blank sheet’ challenge, part 2 – what would you do differently?
In the second part of this blog series, Shainul Kassam, managing director of small London firm Fortune Law, sets out how she would set up a law firm now.
