Practice Management
Good customer service now “just as important” as the legal work
Consumer law firms increasingly consider that customer service is just as important as resolving a legal matter satisfactorily, partly with an eye to online reviews.
Mergers, acquisitions and new firms abound in autumn rush
There has been a slew of mergers announced in recent days across the country, as usually happens at this time of the year when most firms still renew their professional indemnity insurance.
Big firms’ support for clients during pandemic hit billable hours but not profits
Support for clients during the pandemic cut larger UK law firms’ billable hours by 15% but most maintained profits. Clients are now demanding greater financial transparency and pricing flexibility.
Law firms a “hostile environment” for CILEX lawyers
CILEX lawyers face discrimination and unfair treatment by fellow professionals and particularly their employers, and the organisation has called for a summit to tackle the law’s “crisis of culture”.
Pandemic has accelerated change in the law “by two to four years”
Law firms have exited the worst of the pandemic in confident mood and less concerned about competitive pressure in the market, a survey has found. There was also an uptick in interest in mergers.
Lawyers “spend too much time socialising with other lawyers”
Lawyers could improve their mental health by spending less time away from the workplace socialising with other lawyers, a leading QC has said.
Major report: Law’s culture has to change to tackle wellbeing crisis
The “organisational culture” of the legal profession needs to change to tackle the ongoing problems of mental ill-health, bullying and harassment, major new research has found.
Ashurst elevates ‘New Law’ tech roles to careers alongside lawyers
The ‘New Law’ arm of City firm Ashurst has created a formal career pathway for legal technology specialists to run in parallel with the traditional roles available to lawyers.
Recruiter launches automated data tool for law firm mergers
A legal recruitment specialist has launched what is believed to be the first automated data tool for law firm mergers to speed up the early stages of due diligence.
Increased indemnity costs “biggest threat” to smaller law firms
Smaller law firms have survived the pandemic well but are very worried about possible increases in the cost of their professional indemnity insurance, a report has found.
Blog
Why law firms are getting AI supervision wrong
The profession’s response to AI supervision failures misunderstands the nature of LLM output – there needs to be for a shift in the culture.
Beyond the PII premium – rethinking risk
Professional indemnity insurance renewal is often treated as an annual pricing exercise. But it is also a chance to show how effectively you identify, manage and mitigate risk.
The AI governance gap in law firms and why it matters now
A third of law firms are already using AI tools with no formal policy in place to govern how AI gets used, what data goes into it, or who’s accountable when something goes wrong.
Reports
Associates
