Practice Management
“Basic errors” keep law firms scoring low for customer experience
Law firms record lower scores for customer experience than other professional sectors, with a host of “basic and avoidable errors” costing them new business, a survey has found.
Solicitors must “redouble” pro bono efforts in face of increased inequality
Lawyers must “redouble” their efforts to provide pro bono legal advice because the pandemic had led to “increased inequality”, the London Solicitors Litigation Association has said.
Big firms join forces to improve BAME under-representation
Twenty one major commercial law firms have joined forces on a new initiative aimed at tackling the under-representation of Black, Asian and minority ethnic (BAME) groups in the profession.
Law firm eyes up acquisitions after embracing employee ownership
The latest law firm to embrace employee ownership, West Midlands firm Talbots Law, is looking to buy other firms as part of its ambitious expansion plans.
Pro bono services “cannot keep up” with post-Covid demand
Demand for pro bono legal assistance has accelerated dramatically since the pandemic started and providers cannot keep up, leading lawyers said this week.
Big law firms “more concerned about cyber-attacks than Covid”
The top 100 UK law firms are more likely to see cyber-attacks as a threat to their ambitions than Covid-19, a survey by Big Four accountants PwC has found.
‘House of brands’ group makes first non-legal acquisition
Ampa – the group that owns midlands law firm Shakespeare Martineau – has made its first non-legal services provider acquisition since unveiling its innovative ‘house of brands’ strategy last year.
Metaverse “could help law firms with remote working”
The former boss of Linklaters has suggested that the ‘metaverse’, an online world where people communicate through virtual reality, could help law firms deal with the challenges of remote working.
Legal sector “one of the worst” for workplace culture
The legal sector is “one of the worst across the board” for workplace culture, a report has found, with a substantial number saying a negative culture had damaged their mental health.
Solicitor fails in challenge to ruling over recruitment costs repayment
A solicitor ordered to repay her firm the cost of recruiting her after she left within a year has failed in a bid to have the decision reconsidered.
Blog
Why law firms are getting AI supervision wrong
The profession’s response to AI supervision failures misunderstands the nature of LLM output – there needs to be for a shift in the culture.
Beyond the PII premium – rethinking risk
Professional indemnity insurance renewal is often treated as an annual pricing exercise. But it is also a chance to show how effectively you identify, manage and mitigate risk.
The AI governance gap in law firms and why it matters now
A third of law firms are already using AI tools with no formal policy in place to govern how AI gets used, what data goes into it, or who’s accountable when something goes wrong.
Reports
Associates
