Practice Management

Many ethnic minority consumers of legal services do not feel they are being listened to or understood by their lawyers, research for the Legal Services Consumers Panel has found.

Leaders of international law firms are frustrated by a “perceived unwillingness” on the part of existing clients to move from traditional billing and hourly rates to alternative fee models.

North-west practice Brabners has become the largest – and only the third– UK law firm with B Corporation status, meaning it has committed to balancing profit with purpose.

A national law firm has developed an initiative called ‘Courageous Conversations’ to help staff discuss taboo issues such as menopause, mental health, disability and discrimination.

Too many law firms have different and disconnected hybrid working arrangements for fee-earning and support staff, meaning lawyers end up undertaking more administrative tasks.

The largest law firms are failing to provide a modern digital experience for visitors to their websites, with 86 of the top 100 global practices lacking effective websites.

The boss of a law firm that was one of the first businesses in the world to adopt a four-day working week has set out how it reduced unplanned absences and staff turnover significantly.

The shift to home working in the pandemic has created a “new norm” in which the “lack of boundaries” has left lawyers facing a “constant cycle of work”, a leading KC has said.

Up to a quarter of lawyers could work at fee-share alternative law firms within the next three years at current rates of growth, a detailed analysis has predicted.

There has been a sudden spike in the number of law firms of all sizes reporting to the Solicitors Regulation Authority that they are facing financial problems, it has emerged.