Legal Services Act

Legal services is one of the markets most failing UK consumers, with bankers and insurers among those doing a better job, pioneering European Union research has revealed. Lawyers are just ahead of second-hand car salesmen, however. The Legal Services Consumer Panel has branded the results “embarrassing” and said lawyers will have to up their game significantly if they are to resist competition from alternative business structures.

Is it time for solicitors to panic? The significance of the announcement that the AA and Saga have launched legal services websites is less in what they are offering but in the fact that they are the latest big brands to see potential in the legal market.

The Legal Ombudsman service needs to work out the limits of its jurisdiction “and quickly”, as new business models emerge, chief ombudsman Adam Sampson has said. Mr Sampson said that with the pace of legal services reform accelerating and the legal services market “rapidly moving away from a reliance on the high street solicitor” and towards new providers entering the market “with very different business models”, it is very important to consumers that LeO is clear about what is and is not within its jurisdiction.

The Solicitors Regulation Authority (SRA) and Office of Fair Trading (OFT) have each pledged around £30,000 to support the Legal Services Board’s (LSB) research into the will-writing market, Legal Futures can reveal. However, the Law Society has declined to contribute, citing concerns over the impact its involvement could have on how the impartiality of the research is viewed.

The Law Society has begun laying down the red lines beyond which it will not be able to support alternative business structures (ABSs), Legal Futures can reveal. The society’s regulatory affairs board has highlighted a variety of issues that it expects to see addressed if it is to judge the arrangements for ABSs satisfactory, including effective controls on the fitness to own of prospective external owners.

The first of a series of extracts from Climate Change, a report on the impact of the Legal Services Act published by accountants Baker Tilly, considers what kinds of law firms and investors will be interested in taking advantage of alternative business structures. And just what would a big law firm do with a £50m cash injection?

Solicitors are set to shoulder the vast majority of the Legal Services Board (LSB) and Legal Ombudsman’s (LeO) £25m annual running costs for the next three years at least, it emerged today. The LSB confirmed that it would proceed with its plan to levy its own £5m costs on the basis of the number of authorised persons overseen by each approved regulator, and most of LeO’s £20m costs based on the number of complaints generated by each group.

The AA and Saga have today launched legal services websites targeted at Middle England as pressure on high street solicitors cranks up. Both companies – which are owned by the same private equity businesses – have tied up with volume law firm Cogent Law to offer services sitting behind an online document-assembly platform provided by legal IT company Epoq Legal.

Confusion in the rules around complaints means law firms are having to “err on the side of annoyance” by referring commercial clients to the Legal Ombudsman even though it does not have jurisdiction to deal with them, it has been claimed.

Legal Services Board chief executive Chris Kenny has spoken out in favour of the “holy grail” of diversity neutral aptitude testing across legal careers. Addressing a legal education conference at Harvard University in America – one of the first times the LSB has seriously addressed its role in legal education – Mr Kenny also hit out at lawyers who see their ethical training as creating “a wall of professional exclusivity”.