Legal Ombudsman


Delays spiral and case closures plummet at LeO

29 July 2020

The Legal Ombudsman is taking five months just to pass any new complaints to an investigator as it struggles to cope with the impact of Covid-19.


Legal Ombudsman delays creep up again

15 July 2020

The waiting time for the Legal Ombudsman simply to start considering a complaint has nearly halved over the past year but it was still 90 days before the pandemic struck.


Covid-19 will hamper ombudsman turn-around, says new chair

3 July 2020

The coronavirus crisis will impede much-needed efforts to turn around the performance of the Legal Ombudsman, its new chair has warned in an interview with Legal Futures.


Legal Ombudsman set for major leadership shake-up

8 June 2020

The Legal Ombudsman is set for a major leadership shake-up in the wake of its recent budget debacle and following the decision of the chief ombudsman to leave.


LeO weighs using big data to aid decision-making

17 April 2020

The Legal Ombudsman is exploring whether to use big data and machine learning technology to suggest outcomes  and make recommendations in resolving complaints about lawyers.


Budget rejection lays bare Legal Ombudsman crisis

31 March 2020

The Legal Ombudsman has hit crisis point again after it was forced to backtrack on its request for a 20% budget rise, with the Legal Services Board describing its performance as unacceptable.


MPs back Davies as new Legal Ombudsman chair

20 March 2020

MPs on the justice select committee have endorsed the appointment of Elisabeth Davies as chair of the Office for Legal Complaints, the board that oversees the Legal Ombudsman.


Prospective LeO chief eyes taking action without complaints

18 March 2020

The presumptive new chair of the Office for Legal Complaints – the board of the Legal Ombudsman – has suggested that it should not have to wait for complaints before taking action.


Ex-consumer panel chief set to return as LeO chair

13 March 2020

The Legal Services Board has named the former chair of its consumer panel as its preferred candidate to chair the Office for Legal Complaints, the board of the Legal Ombudsman.


Lawyers condemn LeO’s “totally unacceptable” budget demand

19 February 2020

The Bar Council has launched an outspoken attack on a planned 20% rise in the budget of the Legal Ombudsman. The Law Society also strongly opposed the move.

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