Legal Ombudsman


Revealed: LeO ditches mediation initiative

21 November 2019

The Legal Ombudsman has ditched plans to introduce mediation as another route to settling dispute between lawyers and their clients after a trial found limited interest.


“Turn-around” specialist sought to head Legal Ombudsman

31 October 2019

The Legal Services Board is looking for a person with experience of “turn-around situations” to become the new chair of the Office of Legal Complaints, the board which oversees the Legal Ombudsman.


LeO wants to publish complaints decisions in full

3 October 2019

The Legal Ombudsman could start publishing its full decisions, as well as annual reviews of the most complained-about lawyers and firms, to improve the quality of information it makes available.


Sharp rise in complaints about Legal Ombudsman’s service

30 September 2019

There has been a sharp rise in the number of complaints made about the Legal Ombudsman, its service complaint adjudicator has reported – and it is not clear why.


Legal Ombudsman pilots use of formal mediation

16 August 2019

The Legal Ombudsman is running a ‘proof of concept’ pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.


Barrister who obeyed LeO two hours before tribunal spared suspension

7 August 2019

A barrister who complied with an order from the Legal Ombudsman to pay compensation to a client only two hours before appearing at a Bar disciplinary tribunal has been fined £2,000.


LeO upholds more complaints of poor service by lawyers

19 July 2019

The Legal Ombudsman was more likely to make a finding of poor service against a lawyer than not in 2018/19, reversing the trend of previous years, its annual report has shown.


LeO struggles with case closures amid high staff turnover

2 July 2019

The Legal Ombudsman is falling further behind in meeting case closure targets amid high staff turnover, it has emerged. It closed 6,206 cases in 2018-19, compared to a target of 8,000.


Give clients a cost benefit analysis of their cases, LeO says

16 May 2019

Lawyers must provide their clients with a cost benefit analysis so they can understand the choices available to them, the Legal Ombudsman has said, also warning lawyers to be “crystal clear” over charges.


Developers pledge proper legal advice for leaseholders

29 March 2019

More than 40 leading property developers and freeholders – but no lawyers as yet – have signed a government-backed pledge that highlights the duty of conveyancers to act in the best interests of clients.

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Blog


Planning for retirement
8 July 2020

In 2006 I started thinking about retirement whilst founding a boutique practice specialising in partnership and employment law. Ten years later, a friend told me that I would never be able to retire.


Time for a new regulatory settlement
3 July 2020

The problem with reform based on a compromise with vested interests is that it ends up being more pig’s ear than silk purse and the Legal Services Act 2007 is no exception.


Reports


Report Cover
Our latest special report, produced in association with Temple Legal Protection, looks at the role of after-the-event (ATE) insurance in commercial litigation post-LASPO. We are at a time when insurers, solicitors, clients and litigation funders work ever more closely to create funding packages that work for all of them, with conditional fee and even damages-based agreements now part of many law firms’ armoury.

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