Legal Ombudsman


No let-up: impact of Covid on Legal Ombudsman laid bare

16 July 2021

Covid did not significantly reduce the number of dissatisfied clients contacting the Legal Ombudsman but it hit the organisation’s ability to deal with them, according to figures out today.


High Court rejects client’s bid to judicially review Legal Ombudsman decision

18 June 2021

The High Court has rejected a client’s application for permission to judicially review a £9,600 award made in his favour by the Legal Ombudsman that he claimed was insufficient.


Signs of progress at Legal Ombudsman, figures show

7 June 2021

Performance at the Legal Ombudsman is finally improving, with more cases being closed, but dealing with the backlog is only lengthening wait times for new complainants.


CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman

17 May 2021

The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.


Legal Ombudsman in last chance saloon after budget increase approved

23 March 2021

Approval for a 13% increase in the budget of the Legal Ombudsman has come with a warning that it must make deliver this time or face losing its role in dealing with complaints against lawyers.


LeO set to receive £5 more per lawyer but told investment must now deliver

17 March 2021

The Legal Ombudsman has scaled back its planned increased budget for the coming year, but it is still set to increase by 13%, or another £5 per lawyer.


Exits slow as staff morale rises rapidly at Legal Ombudsman

12 March 2021

There has been a striking improvement in staff morale at the Legal Ombudsman, where the proportion of staff desperate to find another job has fallen from a third to just 8% in a year.


LeO found to have discriminated against ombudsman

12 February 2021

The Legal Ombudsman has paid compensation to one of its ombudsmen after being found guilty of indirect sex discrimination, Legal Futures can reveal.


LeO “setting itself up to fail” with budget plans

3 February 2021

The Legal Ombudsman is “setting itself up to fail” by proposing to give itself more work than it can cope with and asking for an “extraordinary high” budget increase of 19%.


LeO “needs external help” to speed up complaints handling

27 January 2021

The Legal Ombudsman’s proposed 19% budget increase is not justified, the Council for Licensed Conveyancers has said in calling for an external task force to help it deal with complaints more quickly.

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Blog


Governing the automation of public decision-making

As the A-level results scandal in 2020 proved, scrutinising the ever-increasing use of algorithms and big data by government is essential in ensuring they operate fairly, lawfully and without bias.


Assessing partner profits – changes afoot

The way in which partnership profits are assessed is set to change with the introduction of Making Tax Digital, and the intention is that the basis period will change.


Another nail in the coffin of solicitors’ undertakings?

Every solicitor knows that an undertaking is serious stuff. Arguably it is the greatest power available to a solicitor – a promise, if broken, that will lead to immediate and serious consequences for the giver.


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