Legal Ombudsman


“Turn-around” specialist sought to head Legal Ombudsman

31 October 2019

The Legal Services Board is looking for a person with experience of “turn-around situations” to become the new chair of the Office of Legal Complaints, the board which oversees the Legal Ombudsman.


LeO wants to publish complaints decisions in full

3 October 2019

The Legal Ombudsman could start publishing its full decisions, as well as annual reviews of the most complained-about lawyers and firms, to improve the quality of information it makes available.


Sharp rise in complaints about Legal Ombudsman’s service

30 September 2019

There has been a sharp rise in the number of complaints made about the Legal Ombudsman, its service complaint adjudicator has reported – and it is not clear why.


Legal Ombudsman pilots use of formal mediation

16 August 2019

The Legal Ombudsman is running a ‘proof of concept’ pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.


Barrister who obeyed LeO two hours before tribunal spared suspension

7 August 2019

A barrister who complied with an order from the Legal Ombudsman to pay compensation to a client only two hours before appearing at a Bar disciplinary tribunal has been fined £2,000.


LeO upholds more complaints of poor service by lawyers

19 July 2019

The Legal Ombudsman was more likely to make a finding of poor service against a lawyer than not in 2018/19, reversing the trend of previous years, its annual report has shown.


LeO struggles with case closures amid high staff turnover

2 July 2019

The Legal Ombudsman is falling further behind in meeting case closure targets amid high staff turnover, it has emerged. It closed 6,206 cases in 2018-19, compared to a target of 8,000.


Give clients a cost benefit analysis of their cases, LeO says

16 May 2019

Lawyers must provide their clients with a cost benefit analysis so they can understand the choices available to them, the Legal Ombudsman has said, also warning lawyers to be “crystal clear” over charges.


Developers pledge proper legal advice for leaseholders

29 March 2019

More than 40 leading property developers and freeholders – but no lawyers as yet – have signed a government-backed pledge that highlights the duty of conveyancers to act in the best interests of clients.


Firm told to compensate transgender client for using birth name

26 March 2019

A law firm that addressed a transgender woman by her birth name has been ordered to pay compensation by the Legal Ombudsman.

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Blog

13 November 2019

The October PII renewal: Why the market changed

Since the abolition of the Solicitors Indemnity Fund, the October professional indemnity insurance renewal season has always been a challenge, but this year most law firms saw their premiums go up.

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