The Legal Ombudsman is seeking to increase its budget by 20% in the next financial year to “radically” improve the time it takes to deal with complaints and “eliminate all unnecessary waiting time”.
The Legal Ombudsman has ditched plans to introduce mediation as another route to settling dispute between lawyers and their clients after a trial found limited interest.
The Legal Services Board is looking for a person with experience of “turn-around situations” to become the new chair of the Office of Legal Complaints, the board which oversees the Legal Ombudsman.
The Legal Ombudsman could start publishing its full decisions, as well as annual reviews of the most complained-about lawyers and firms, to improve the quality of information it makes available.
There has been a sharp rise in the number of complaints made about the Legal Ombudsman, its service complaint adjudicator has reported – and it is not clear why.
The Legal Ombudsman is running a ‘proof of concept’ pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.
A barrister who complied with an order from the Legal Ombudsman to pay compensation to a client only two hours before appearing at a Bar disciplinary tribunal has been fined £2,000.
The Legal Ombudsman was more likely to make a finding of poor service against a lawyer than not in 2018/19, reversing the trend of previous years, its annual report has shown.
The Legal Ombudsman is falling further behind in meeting case closure targets amid high staff turnover, it has emerged. It closed 6,206 cases in 2018-19, compared to a target of 8,000.
Lawyers must provide their clients with a cost benefit analysis so they can understand the choices available to them, the Legal Ombudsman has said, also warning lawyers to be “crystal clear” over charges.
The first year of Making Tax Digital for VAT, known as the soft landing period, ends this April. During these first 12 months, firms without a compliant legal accounts package have used bridging software.