Legal Ombudsman


LeO struggles with case closures amid high staff turnover

2 July 2019

The Legal Ombudsman is falling further behind in meeting case closure targets amid high staff turnover, it has emerged. It closed 6,206 cases in 2018-19, compared to a target of 8,000.


Give clients a cost benefit analysis of their cases, LeO says

16 May 2019

Lawyers must provide their clients with a cost benefit analysis so they can understand the choices available to them, the Legal Ombudsman has said, also warning lawyers to be “crystal clear” over charges.


Developers pledge proper legal advice for leaseholders

29 March 2019

More than 40 leading property developers and freeholders – but no lawyers as yet – have signed a government-backed pledge that highlights the duty of conveyancers to act in the best interests of clients.


Firm told to compensate transgender client for using birth name

26 March 2019

A law firm that addressed a transgender woman by her birth name has been ordered to pay compensation by the Legal Ombudsman.


Some conveyancers “too close to developer clients”, MPs warn

19 March 2019

Some conveyancing solicitors have become “too close to developers” and do not put their clients’ interests first, MPs claimed today. They suggested solicitors should part-fund compensation for mis-sold leases.


Law Society calls on LeO to focus on rulebook changes

6 February 2019

The Law Society has called on the Legal Ombudsman to make “concrete, specific plans” on how it going to cope with the new SRA rulebook, which will allow solicitors to practise from unregulated firms.


Getting it right first time: LeO rolls out new complaints approach

24 January 2019

A new operational model for handling complaints, piloted last year by the Legal Ombudsman, has boosted quality and efficiency, and helped it get “the work right first time”.


LeO to focus on improving quality – but delays remain

18 December 2018

The Legal Ombudsman is to focus on improving the quality of its decision making as its caseload falls from 8,000 to a predicted 7,400 in 2019-20. But delays continue to dog the service.


Legal Ombudsman eyes publishing full complaints rulings

23 November 2018

The Legal Ombudsman is to explore publishing its full decisions on complaints against lawyers, rather than just brief details as now, it has emerged.


Legal Ombudsman set finally to clear complaints backlog

22 October 2018

The Legal Ombudsman will finally be able to look the profession in the eye again next year when it clears the backlog of complaints, its chair has said.

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Blog

18 July 2019

Good company – general counsel’s difficult balancing act

Company behaviour and the ethical responsibility of general counsel is a sensitive subject, because the status and influence of the role can vary considerably from one entity to another, and the issue can be complicated.

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