Legal Ombudsman


Legal Ombudsman pilots use of formal mediation

16 August 2019

The Legal Ombudsman is running a ‘proof of concept’ pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.


Barrister who obeyed LeO two hours before tribunal spared suspension

7 August 2019

A barrister who complied with an order from the Legal Ombudsman to pay compensation to a client only two hours before appearing at a Bar disciplinary tribunal has been fined £2,000.


LeO upholds more complaints of poor service by lawyers

19 July 2019

The Legal Ombudsman was more likely to make a finding of poor service against a lawyer than not in 2018/19, reversing the trend of previous years, its annual report has shown.


LeO struggles with case closures amid high staff turnover

2 July 2019

The Legal Ombudsman is falling further behind in meeting case closure targets amid high staff turnover, it has emerged. It closed 6,206 cases in 2018-19, compared to a target of 8,000.


Give clients a cost benefit analysis of their cases, LeO says

16 May 2019

Lawyers must provide their clients with a cost benefit analysis so they can understand the choices available to them, the Legal Ombudsman has said, also warning lawyers to be “crystal clear” over charges.


Developers pledge proper legal advice for leaseholders

29 March 2019

More than 40 leading property developers and freeholders – but no lawyers as yet – have signed a government-backed pledge that highlights the duty of conveyancers to act in the best interests of clients.


Firm told to compensate transgender client for using birth name

26 March 2019

A law firm that addressed a transgender woman by her birth name has been ordered to pay compensation by the Legal Ombudsman.


Some conveyancers “too close to developer clients”, MPs warn

19 March 2019

Some conveyancing solicitors have become “too close to developers” and do not put their clients’ interests first, MPs claimed today. They suggested solicitors should part-fund compensation for mis-sold leases.


Law Society calls on LeO to focus on rulebook changes

6 February 2019

The Law Society has called on the Legal Ombudsman to make “concrete, specific plans” on how it going to cope with the new SRA rulebook, which will allow solicitors to practise from unregulated firms.


Getting it right first time: LeO rolls out new complaints approach

24 January 2019

A new operational model for handling complaints, piloted last year by the Legal Ombudsman, has boosted quality and efficiency, and helped it get “the work right first time”.

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Blog

12 September 2019

Measuring success by your ability to embrace change

For any business operating today, change is inevitable. The legal sector is no exception and firms must embrace change to maintain growth, success and their competitive edge.

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