Legal Ombudsman


Some conveyancers “too close to developer clients”, MPs warn

19 March 2019

Some conveyancing solicitors have become “too close to developers” and do not put their clients’ interests first, MPs claimed today. They suggested solicitors should part-fund compensation for mis-sold leases.


Law Society calls on LeO to focus on rulebook changes

6 February 2019

The Law Society has called on the Legal Ombudsman to make “concrete, specific plans” on how it going to cope with the new SRA rulebook, which will allow solicitors to practise from unregulated firms.


Getting it right first time: LeO rolls out new complaints approach

24 January 2019

A new operational model for handling complaints, piloted last year by the Legal Ombudsman, has boosted quality and efficiency, and helped it get “the work right first time”.


LeO to focus on improving quality – but delays remain

18 December 2018

The Legal Ombudsman is to focus on improving the quality of its decision making as its caseload falls from 8,000 to a predicted 7,400 in 2019-20. But delays continue to dog the service.


Legal Ombudsman eyes publishing full complaints rulings

23 November 2018

The Legal Ombudsman is to explore publishing its full decisions on complaints against lawyers, rather than just brief details as now, it has emerged.


Legal Ombudsman set finally to clear complaints backlog

22 October 2018

The Legal Ombudsman will finally be able to look the profession in the eye again next year when it clears the backlog of complaints, its chair has said.


LeO urges lawyers to ditch web email providers

19 September 2018

The Legal Ombudsman has urged law firms that use web-based email such as AOL and Hotmail to invest in a more secure corporate email solution or risk paying out to victims of cybercrime.


Legal Ombudsman misses targets as number of complaints rises

19 July 2018

The Legal Ombudsman badly missed its targets over the last year following an unexpected surge in complex complaints against lawyers.


Law firms will have to publish certain prices, but not complaints data, SRA decides

14 June 2018

Law firms will have to publish their prices for a range of consumer and business services, the Solicitors Regulation Authority has decided, but they will not have to put their complaints records in the public domain. It comes alongside research showing consumers particularly wanted information on price and quality before choosing a lawyer.


Only more complex cases are reaching us, says Legal Ombudsman as it hikes budget

13 April 2018

Lawyers are getting better at handling complaints, meaning that those reaching the Legal Ombudsman are becoming more complex and costly, the organisation said last week in part justification for an increase in its budget for the second year running.

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Blog

22 March 2019

Using virtual data room technology in banking and finance

Virtual data rooms provide a secure collaboration and document sharing platform that consolidate documents into a centralised repository and facilitates their efficient management.

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