Consumer panel


One in three legal consumers using online services

30 July 2019

A third of consumers are now accessing legal services online while telephone-based services are declining, new research has found. However, the proportion shopping around is still relatively low.


Consumer panel urges regulators to publish complaints data

16 July 2019

The Legal Services Consumer Panel has criticised legal regulators’ continuing “resistance” to publishing complaints data about the lawyers they oversee.


Consumer panel urges regulators to act on lawtech

22 May 2019

Regulators need to monitor the development of legal technology and issue guidance to help maximise the opportunities it presents while delivering the necessary protection for consumers.


Consumer panel attacks SRA over freelance solicitors ‘u-turn’

17 April 2019

The chair of the Legal Services Consumer Panel has strongly attacked the Solicitors Regulation Authority for changing its insurance requirements for freelance solicitors without giving a reason.


Regulators “need to sustain” social welfare law training

15 February 2019

The government, legal regulators and others need to come together to ensure that the next generation of lawyers have the chance to study social welfare law or face even more ‘advice deserts’.


Panel questions future of underperforming regulator

23 January 2019

The position of the smaller legal regulators has been thrust into the spotlight, with the chair of the Legal Services Consumer Panel suggesting that one may be at risk of losing its right to regulate.


Consumer panel attacks BSB over price transparency

3 January 2019

Access to justice includes information about lawyers’ fees, the Legal Services Consumer Panel has told the Bar Standards Board. It also called for more focus on barristers’ communication skills.


LSB told to share responsibility after SRA Handbook decision

7 November 2018

The Legal Services Board has been told by its own consumer panel that it has to share the responsibility for ensuring that consumers do not suffer at the hands of solicitors working for unregulated firms.


LSB: Regulators making “good progress” on publishing prices

17 October 2018

The frontline regulators are making “very good progress” in improving price transparency, the Legal Services Board has said – but its consumer panel was far less impressed.


Conveyancing clients “not as satisfied as surveys suggest”

16 October 2018

A member of the Legal Services Consumer Panel has questioned the findings from its own research that showed consumer satisfaction with conveyancing is high.

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Blog


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Hanging out the washing

There are three crucial requirements of technology any firm needs in order to adapt to a work from home model that, for some, is somewhat worrying: security, collaboration and all-in-one solutions.


Reports


Report Cover
Our latest special report, produced in association with Temple Legal Protection, looks at the role of after-the-event (ATE) insurance in commercial litigation post-LASPO.

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