Consumer panel


Consumer panel attacks BSB over price transparency

3 January 2019

Access to justice includes information about lawyers’ fees, the Legal Services Consumer Panel has told the Bar Standards Board. It also called for more focus on barristers’ communication skills.


LSB told to share responsibility after SRA Handbook decision

7 November 2018

The Legal Services Board has been told by its own consumer panel that it has to share the responsibility for ensuring that consumers do not suffer at the hands of solicitors working for unregulated firms.


LSB: Regulators making “good progress” on publishing prices

17 October 2018

The frontline regulators are making “very good progress” in improving price transparency, the Legal Services Board has said – but its consumer panel was far less impressed.


Conveyancing clients “not as satisfied as surveys suggest”

16 October 2018

A member of the Legal Services Consumer Panel has questioned the findings from its own research that showed consumer satisfaction with conveyancing is high.


Panel blasts ICAEW’s approach to probate prices

5 October 2018

The Legal Services Consumer Panel has strongly criticised the “insufficient” plans of the second largest probate regulator to introduce new requirements on publishing prices.


Consumer panel will tell government “uncomfortable truths” over legal aid

4 September 2018

The Legal Services Consumer Panel is ready to tell the government some “uncomfortable truths” about legal aid, its new chair has said. Legal aid was a “priority” for her tenure.


Exclusive: “Competition in law is fierce but not working for consumers”

3 September 2018

The fact that there is a lot of competition in the legal market does not mean it is working well for consumers, the chair of the Legal Services Consumers Panel has said.


Consumer satisfaction with lawyers reaches new high

1 August 2018

Consumers are happier with the service they receive from lawyers than any other time this decade, according to new research.


Competition hotshot takes helm at Legal Services Consumer Panel

9 May 2018

A former senior servant with substantial experience of competition law has been named the new chair of the Legal Services Consumer Panel. Sarah Chambers replaces Dr Jane Martin, who resigned after just a year in post to become a member of the Office for Legal Complaints, the body that oversees the Legal Ombudsman.


Legal market “inept” at dealing with vulnerable consumers, says watchdog

23 April 2018

The legal market has proven “inept” at responding to the needs of vulnerable consumers and its regulators are not coming up with a strategy to tackle the problem, the Legal Services Consumer Panel has said. The watchdog said it was also concerned that regulators were not thinking about consumer confusion sufficiently as they looked to make the market more flexible.

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