Consumer panel


Consumer panel will tell government “uncomfortable truths” over legal aid

4 September 2018

The Legal Services Consumer Panel is ready to tell the government some “uncomfortable truths” about legal aid, its new chair has said. Legal aid was a “priority” for her tenure.


Exclusive: “Competition in law is fierce but not working for consumers”

3 September 2018

The fact that there is a lot of competition in the legal market does not mean it is working well for consumers, the chair of the Legal Services Consumers Panel has said.


Consumer satisfaction with lawyers reaches new high

1 August 2018

Consumers are happier with the service they receive from lawyers than any other time this decade, according to new research.


Competition hotshot takes helm at Legal Services Consumer Panel

9 May 2018

A former senior servant with substantial experience of competition law has been named the new chair of the Legal Services Consumer Panel. Sarah Chambers replaces Dr Jane Martin, who resigned after just a year in post to become a member of the Office for Legal Complaints, the body that oversees the Legal Ombudsman.


Legal market “inept” at dealing with vulnerable consumers, says watchdog

23 April 2018

The legal market has proven “inept” at responding to the needs of vulnerable consumers and its regulators are not coming up with a strategy to tackle the problem, the Legal Services Consumer Panel has said. The watchdog said it was also concerned that regulators were not thinking about consumer confusion sufficiently as they looked to make the market more flexible.


Break your silence on legal aid cuts, lawyers tell Legal Services Board

22 February 2018

If the Legal Services Board is serious about promoting access to justice it must end its silence on the legal aid cuts, lawyers’ organisations have said. The Bar Council accused the oversight regulator of acting like “another department of government” by refusing to comment.


Consumer panel chair jumps ship to Legal Ombudsman after just a year in post

13 February 2018

The Legal Services Consumer Panel is on the hunt for a new chair after the incumbent jumped ship after just a year to become a member of the Office for Legal Complaints, the body that oversees the Legal Ombudsman. Meanwhile, the Law Society has named the members of its new main board, a key part of its new governance structure.


LSB rejects call to harmonise indemnity insurance and compensation rules

1 December 2017

The Legal Services Board has rejected a call from its consumer panel to consider a centralised regime of financial protection for clients to replace what the panel called the “fragmented” nature of insurance and compensation arrangements across the different legal regulators.


Only 6% of consumers can find prices on lawyers’ websites – panel turns up heat on transparency

1 November 2017

The Legal Services Consumer Panel today ratcheted up the pressure on regulators to impose transparency requirements on lawyers with survey findings that only 6% of consumers could find prices on their websites. The panel’s annual tracker survey described a sector “which is slow to respond to consumer need”.


March of accountants halted as Lidington rejects bid to handle tax litigation and advocacy

22 September 2017

The Lord Chancellor, David Lidington, has unexpectedly rejected the Legal Services Board’s recommendation that chartered accountants should be able to handle litigation, advocacy and legal instruments in taxation work. It is the first time the Ministry of Justice has rejected a regulatory extension of this nature,

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11 September 2018

Legal marketing lessons from Ed Sheeran

Anyone starting a new law firm or starting out on their legal career could take several lessons from Ed Sheeran’s approach to promoting himself.

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