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The number of complaints about lawyers has fallen to its lowest level since the opening of the Legal Ombudsman, its much-delayed annual report and accounts have shown. The delay was caused by the continuing problems with LeO’s accounts, which for the second year running have been qualified by the National Audit Office over nearly £250,000 paid to staff in benefits.

The Court of Appeal has reduced by almost two-thirds the balance awarded to the seller of a law firm by the High Court, after ruling that – among other things – the trial judge had been wrong not to award the buyer damages for a misrepresentation of the firm’s finances.

Business as usual “is not an option for many, if indeed any, traditional legal service providers”, the Law Society has warned today in a major report on what the legal market may look like in 2020. It said that the opportunities for solicitors in the coming years “cannot be distinguished from the opportunities for other types of lawyer, or non-lawyer-owned businesses”.

A law firm owner did not mislead the Solicitors Regulation Authority over the financial difficulties his practice was facing, even though he was reliant on loans from a senior solicitor to keep it afloat, the Solicitors Disciplinary Tribunal has ruled.

The Financial Conduct Authority is to consult on whether general counsel and other in-house lawyers in banks, building societies and credit unions fall within its new accountability regime for senior managers. The FCA said some general counsel were concerned about being forced to disclose privileged information.

A solicitor who described her behaviour as “immature, foolish and wrong” in lying to a potential employer has been suspended by the Solicitors Disciplinary Tribunal. She upgraded her law degree from 2:2 to 2:1 in order to get an interview with the Army Legal Services.

The chief executive of a Devon private client firm is bringing a leading Canadian lawyer referral service to the UK this spring. The UK version of LawyerLocate will operate on “exactly the same model” as the Canadian – which became Google’s first Canadian legal industry partner last year.

A solicitor who was unaware of what he should do after he failed to secure professional indemnity insurance has agreed to remove himself from the profession. Despite similar cases having gone to the Solicitors Disciplinary Tribunal of late, he reached a regulatory settlement agreement with the SRA.

Lord Dyson has launched an extraordinary attack on the Ministry of Justice over the introduction of enhanced court fees. The Master of the Rolls described the research carried out by the MoJ as “hopeless”.

It would be wrong to assume that it is “inherently more improbable” that a professional person will be dishonest than anyone else, the High Court has said. In his ruling, HHJ Saffman said the sole practitioner involved had misrepresented “the true position” in an attendance note.