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A solicitor who pretended to be carrying out litigation, providing email updates on a case which did not exist, has been struck off by the Solicitors Disciplinary Tribunal. The tribunal said Stephanie Berry argued that her cognitive abilities had been impaired, but provided no evidence.

Three months after announcing that it was referring Leigh Day to the Solicitors Disciplinary Tribunal, the Solicitors Regulation Authority has still not filed the papers, Legal Futures can reveal. The firm is at the centre of a political controversy over its conduct in the Al-Sweady inquiry.

There is a “disturbing level of tunnel vision” among law firms when it comes to adopting modern customer service standards, which could ultimately make the difference between success and failure, according to a report published today. It said that in an ever competitive market, law firms that are not thriving may only have a brief chance to turn things around before it is too late.

Eliminating lawyers from the dispute resolution process should not be one of the aims of the online court (OC), the group that first proposed it has told Lord Justice Briggs. At the same time, it said the OC should be seen as paving the way for a court service that is “a blend of online service and conventional courtroom activity”.

Gateley has made its first acquisition as a listed company, using shares to finance part of the £2.7m purchase of specialist tax incentives advisory business Capitus. The business, which is to be renamed Gateley Capitus, made a £593,000 profit on a £1.38m turnover in its last financial year.

A solicitor who charged one client 50 times the estimate of £2,000 and another £100,000 in fees on a probate matter on which he could “recall no detail at all”, has been struck off by the Solicitors Disciplinary Tribunal. The SDT said Edgar Thomas had “blatantly abused his position of trust in the most despicable way”.

A new not-for-profit personal injury marketing collective with 20 law firms stumping up £600,000 each to create a £12m budget is set to go live shortly in a bid to disrupt the market. The collective has been put together with well-known legal digital marketing agency mmadigital.

The Legal Services Board gives the impression that it values innovation and market development above all things, including “the necessary protective role of regulation” when it goes wrong, the Solicitors Disciplinary Tribunal has said.

Public Interest Lawyers confirmed yesterday that the Solicitors Regulation Authority has decided to refer it to the Solicitors Disciplinary Tribunal over the Al-Sweady inquiry. It followed the SRA’s announcement in the morning that it had referred an unnamed firm to the tribunal, having earlier this year named Leigh Day as the first.

Co-operative Legal Services returned to profit last year, although turnover continued to fall, its annual results have revealed. Though turnover – which reached a high of £33m in 2012 – was down a further 14% to £18m, CLS turned a £5m loss into a £700,000 profit.