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The Information Commissioner’s Office has launched an investigation, after medical records relating to personal injury claims were found in a skip outside a law firm’s former office in St Helens, Merseyside. Separately, evidence has emerged of bodyshops releasing personal data to third-party law firms and CMCs.

Alternative business structure Lawyers Inc has said it aims to recruit between 800 and 1,000 lawyers over the next five years, having taken over two law firms as it rolls out its groundbreaking model. Director Martyn Caplan said he was talking to a dozen more firms.

The Advertising Standards Authority has upheld a complaint over an advertisement from a website that claims to help clients recover a “huge amount” of their legal costs, which said that “on average, a solicitor overcharges you by 20%”. The offending advert was headed: “Top 5 ways your solicitor rips you off.”

Fee income at SME law firms is on the up, but profits are not matching the growth, with staff and premises costs among the causes, new research has found. There was a “dramatic growth in income” at London firms in particular, with “high-value project work… back on the desk” as corporate deals gathered pace.

The crisis engulfing the law firm that sent tweets ‘boasting’ about its success in defending local authorities in special educational needs and disability tribunals has escalated further today, with three council clients cutting their ties to the firm.

The Law Society’s failed conveyancing portal Veyo recorded a loss of £11.4m in its last financial year, with rival product Free2Convey the cause of its demise, according to newly published annual accounts. Some £6.8m of the loss was put down to research and development expenditure, with a further £743,000 on 10 staff.

‘Named and shamed’ barrister Tariq Rehman has come top of the latest table of complaints about lawyers published by the Legal Ombudsman. He was subject to more complaints than the combined total recorded for the country’s two largest consumer law firms, Irwin Mitchell and Slater & Gordon.

The Legal Services Board has accused the Law Society of misrepresenting its views on McKenzie Friends. The oversight regulator objected to a Law Society press release that claimed the LSB had suggested that “legal aid cuts could be offset by unleashing non-professionals on the courts”.

In the second part of our interview with Legal Services Board chief executive Neil Buckley, he explains why the board is “very hopeful” that the Competition and Markets Authority “will come out with draft proposals that will help move the legal services market on”.

Unregulated providers of legal services are not as much of a problem as many assume and there is simply not the evidence to back a ban on paid-for McKenzie Friends, the chief executive of the Legal Services Board has told Legal Futures in his first interview since taking on the role.