Features


Are you live-chatting with your clients?

22 July 2020

For legal firms striving to stand out in a digital age, live chat helps to bring them closer to clients and respond to the changing way people shop and procure legal services.


Why the rise in contentious probate cases is set to continue

6 July 2020

There is no doubt that contentious probate work is growing. We do not like paying more than a couple of hundred pounds for a will, but then are seemingly happy to spend thousands taking our relatives to court, and the two do not sit happily together.


Speeding up the property buying process

9 June 2020

Speeding up the process of property buying and selling has taken on new urgency following the conveyancing market meltdown due to Covid-19.


Eleven top tips for law firms for a successful data migration

11 November 2019

When it comes to converting law firm data over from one legal practice management system to another – the words ‘baby’ and ‘bath-water’ spring to mind. The value of a law firm’s data should never be underestimated.


Legal Technology – the future of legal services

5 December 2018

One way of viewing the current legal services market is that the legal profession is locked in a race to the death with non-qualified providers, tempted by the lucrative chunk of legal work that is not reserved to qualified lawyers and which forms a big part of their income.


Using technology to comply with ‘portability’ under GDPR

5 November 2018

This article will focus on this one specific section of the GDPR, article 20, which requires ‘portability’ of data containing personal information, and in particular the technical measures to be taken.


Great customer service is nothing if you can’t close the deal

5 November 2018

In this article, I talk about my own personal experience of receiving great customer service and look at the lessons that law firms can learn from looking to another sector for tips.


What are the emerging risks for law firms?

24 June 2018

“The legal market is in a remarkable state of flux. In less than two decades, the way in which lawyers work will change radically,” writes Richard Susskind in Tomorrow’s Lawyers. These changes will pose new risks for law firms. Those that fail to manage them could struggle, but for nimble and forward-thinking firms, they present opportunities.


The Civil Liability Bill

6 June 2018

Compensation claims, particularly for minor injuries as a result of road traffic accidents, are the centre of ongoing tension between the insurance industry and those who represent claimants. The Civil Liability Bill aims to put an end to what the government sees as the high number of “minor, exaggerated and fraudulent claims for compensation resulting from whiplash injuries sustained in road traffic accidents”.


AI in the law – The industrialisation of cognition

1 August 2016

I saw the future of the legal industry in a warehouse in Shoreditch. That perhaps sounds like an unusual thing to say about a $700bn global market, but after visiting a legal tech company recently in London’s most dynamic quarter, the true scale of what could happen to the legal sector was laid bare. What I saw is not the end for all lawyers, but instead an artificial intelligence (AI) whirlwind hitting the current world of paralegals and junior associates, whose working lives may very well be about to turn upside down.

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Blog


Poor marketing returns? Here’s where you’re going wrong

During uncertain times law firms must be sure that every single marketing activity is driving lead generation, supporting client engagement and protecting brand reputation. 


The SQE and ethics: STAR lite?

How much will graduates of the SQE be able to use and apply the Standards & Regulations, not in a classroom, or in a hypothetical situation, but on a rainy Tuesday with a client or their boss shouting at them?


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