Compliance & Regulation
New model complaints procedure “does not guarantee compliance”
The Legal Ombudsman has warned lawyers that using its new model complaints resolution procedure is not “a proxy” for regulatory compliance.
In-house lawyers should “train PR staff on risks of greenwashing”
In-house lawyers should train their company’s marketing and communications teams on the risks of ‘greenwashing’, the Law Society has advised in new guidance.
In-house solicitor struck off for sexually assaulting colleague
A veteran solicitor who continues to dispute his conviction for sexual assault has been struck off by the Solicitors Disciplinary Tribunal.
ICO raids mark latest stage in motor finance claims crackdown
The ICO has executed search warrants across the UK as part of investigations into companies sending millions of text messages about motor finance claims.
Solicitor rebuked for continuing to act when clients were in dispute
A solicitor who continued to act for both executors of an estate after a dispute arose between them has been rebuked by the Solicitors Regulation Authority.
Just desserts for incompetent and dishonest solicitor who misled SRA
A solicitor who misled his regulator during an investigation into his “manifestly incompetent conduct” has been struck off.
Solicitor fails in appeal against conviction for ‘tipping off’ client
The first solicitor prosecuted by the Serious Fraud Office for ‘tipping off’ a client about a money laundering investigation has failed in his appeal against conviction.
Big spike in conveyancing complaints to Legal Ombudsman
The Legal Ombudsman has reported a 41% increase in the number of complaints about conveyancing, driven by delays, poor communication and post-completion problems.
Mazur review: Regulators seek to move on but LSB criticised
Legal regulators have accepted the Legal Services Board’s finding that they missed opportunities to address the issues that came to a head in the Mazur case.
LSB catalogues missed opportunities to avoid Mazur
Legal regulators missed opportunities over the years to “clarify and address” the issues that came to a head in the Mazur case, the Legal Services Board said yesterday.
Blog
Alternative dispute resolution comes to credit hire
Following an initial pilot in 2025 that returned encouraging results, phase 2 of the GTA ADR scheme is due to begin in September 2026.
Could unpredictable AI costs finally lead firms to true value pricing?
For years, the legal profession has talked of moving away from the billable hour to value-based pricing without quite managing it.
Is your Google Ads budget funding your competitors’ AI visibility?
If your cost-per-click has crept up again this year, you’ve probably assumed the market simply got more expensive. That’s the wrong way to read what’s happening.
Reports
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