Blog


Service with a smile? Why customer service should be a top priority for law firms

28 October 2021

Clients may not be able to assess the quality of your legal work, but they can judge the service they receive and, as is now clear, are increasingly happy to write about it online.


How can law firms adapt to post-pandemic working?

25 October 2021

As law firms emerge from the pandemic, they face the challenges of coping with its aftermath while settling on new ways of working in the long-term.


The hot graphic design trends in the legal sector

21 October 2021

As we recover from an unprecedented 19 months within our sector, marketing teams and clerks’ rooms are keener than ever to try out something new in the promotion of their businesses.


What challenges will the Bar face in the next five years?

18 October 2021

As we look towards the end of 2021 and at how the Bar has adapted to the harsh realities of the pandemic, the question beckons as to what the future holds.


The rise of cyber-criminal threat for law firms since Covid-19

12 October 2021

The global coronavirus pandemic, and the rise in people working from home, has unfortunately provoked a growth in cyber-crime. The UK government estimates that the cost of cyber-crime is £27bn per annum.


How to ensure your ATE cover is adequate security for costs

6 October 2021

When does an after-the-event insurance policy provide adequate security for a defendant’s costs? The short answer is that it very much depends on the wording of the particular policy.


Hybrid working – A rise or fall in future claims?

1 October 2021

Official figures showed that, between 2012 and 2017, employees who mainly worked from home were less than half as likely to be promoted than all other workers.


How could instant messaging transform your law firm?

24 September 2021

The vast majority of law firms have no instant messaging capability. In what other sector is that the case? Most stick to traditional communications channels. In 2021 there’s no good reason for that.


From cost saving to revenue making – post-pandemic commercial success

22 September 2021

Commercial success is the driving force for ambitious law firms and it should come as no surprise that many have a renewed determination to re-evaluate their businesses in the wake of Covid-19.


Success in-house – what people don’t tell you about how to get there

14 September 2021

TV dramas have made many people think that the legal profession consists of heroes (or villains) in high-flying firms or public prosecution. In reality, nearly a quarter of solicitors work in-house.

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Blog


AI can do the work but it cannot inherit the lawyer’s duty

What happens when lawyers delegate cognitive work to AI but remain personally responsible for judgements they may no longer have independently reasoned through?


How to make work experience meaningful

When I had the pleasure of work experience, I made tea, collected lunch and mostly watched someone work. I didn’t bother with the last three days. I am not sure they noticed.


Lawyer burnout is not inevitable: what to do differently

Burnout is not simply an unavoidable cost of being a lawyer. Law firms cannot talk seriously about burnout without talking about how they design the work.


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