Blog


What does 21st century client service mean to the client?

6 July 2022

I don’t think I ever heard the phrase ‘client service’ while I was at law school (indeed, probably not for several years afterwards). But the litigation service that law firms are providing to their clients fit for purpose?


Microsoft 365’s dirty little secret

4 July 2022

Microsoft 365 (formerly called Office 365) is one of the most widely used cloud services in the world, controlling around 48% of the market share for major office suites.


A new route to practice rights for chartered legal executives

30 June 2022

Following approval from the Legal Services Board in May 2022, CILEx Regulation has launched an alternative route for chartered legal executives to obtain independent practice rights.


NFTs, the courts and the role of injunctions

28 June 2022

In May, news broke that a non-fungible token was the subject of a successful injunction made by the Singapore High Court. The NFT in question is part of the very valuable Bored Ape Yacht Club series.


Low-value commercial cases – an achievable challenge for ATE insurers

24 June 2022

There are many good claims brought for damages that are likely to be significantly less than twice the cost of bringing the claim. These cases present a real challenge for insurers.


Lawyers who break AML rules face bigger, more public fines

22 June 2022

Last month, two all-party parliamentary groups published a joint economic crime manifesto that sets out a “comprehensive list of pragmatic reforms” designed to tackle the UK’s dirty money crisis.


Using artificial intelligence in the legal profession

17 June 2022

Applying AI technology to law firms involves the use of computers, algorithms and big data so that they can function competently, successfully and with foresight in their business environment.


How pricing directors use matter management to ensure profitability

16 June 2022

Growing profitability on the back of strong growth in 2021 is a key focus for firms in 2022, and legal pricing teams are at the cutting edge of delivering that profitability.


What is it with the billable hour?

14 June 2022

Is the billable hour to charging what democracy is to governance? Not the best, simply the least worst? Its death knell has been sounded on numerous occasions, and yet it is still firmly with us.


Fixed costs – a fix that doesn’t fix what needs fixing

10 June 2022

I understand that there is an argument for reform of clinical negligence claims. However, I believe it is not the system and its associated costs that need to change.

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Blog


AI can do the work but it cannot inherit the lawyer’s duty

What happens when lawyers delegate cognitive work to AI but remain personally responsible for judgements they may no longer have independently reasoned through?


How to make work experience meaningful

When I had the pleasure of work experience, I made tea, collected lunch and mostly watched someone work. I didn’t bother with the last three days. I am not sure they noticed.


Lawyer burnout is not inevitable: what to do differently

Burnout is not simply an unavoidable cost of being a lawyer. Law firms cannot talk seriously about burnout without talking about how they design the work.


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