Blog


The trade-off mid-sized firm partners think they’re making

28 August 2026

Most of the partners I talk to describe the same tension. They want the firm to run efficiently and hit its numbers, but they also want their people to feel supported, developed and fairly treated.


Communication as the core of client care in conveyancing

27 August 2026

How a conveyancer approaches client care – particularly in relation to communication – can be the greatest differentiator for the success of a conveyancing firm.


Why brilliant lawyers sometimes fail

26 August 2026

A question that often strikes a chord with partners in law firms is this: why is it that individuals who excel in one role sometimes struggle when promoted into another?


What LeO’s data tells us about client service in personal injury

25 August 2026

With court backlogs, insurer delays and increasingly complex cases, maintaining client care in personal injury work can be difficult, but the data suggests the industry is falling short.


Your landlord clients have prepared for the wrong law

21 August 2026

Lawyers advising major landlords and build-to-rent operators have spent the better part of a year on the Renters’ Rights Act. A good deal of that advice has been aimed at the wrong risk.


Your website is losing clients before they even pick up the phone

19 August 2026

Your website visitor is likely already carrying stress before they arrive. If your site adds to it rather than relieves it, you have likely lost a prospective client.


The growing importance of higher limits in personal ATE

17 August 2026

While the personal litigation market is undergoing a period of significant change as claims become more complex, much of the ATE insurance market has remained relatively static.


The profession can play a greater role in improving access to justice

14 August 2026

In this, the third blog of my series, I focus on what lawyers in the UK can do to improve access to justice through greater professional stewardship.


Does AI work for conveyancers? We asked those on the front line

13 August 2026

What is the view on AI from conveyancers themselves? Based on a Dye & Durham’s roundtable discussion on AI, the answer is: it depends.


Is the legal profession ready for agentic AI?

12 August 2026

An AI agent is difficult to supervise. By design, it works in the background. It means a solicitor can be held responsible for work they had no real means to oversee.

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Blog


Regulate sole practices on evidence, not turnover

For a sole practice, the SRA’s plan that I cannot hold a compliance role if my firm has more than £600,000 of turnover is not a measure of risk. It is a ceiling on growth.


Is Google becoming pay-to-play for law firms?

For years, law firms have been told that SEO is the long-term alternative to paying for every click. That principle hasn’t disappeared but search results have changed significantly.


Material information and the case for intelligent client onboarding

Upfront information means work traditionally undertaken after an offer is accepted will need to happen earlier. And that fundamentally changes the role of client onboarding.


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