Blog


What’s your problem? The cause of complaints and how to resolve them

24 September 2024

In today’s digital age, where review sites and social media platforms abound, it’s never been easier to vent, and negative feedback can have serious consequences.


Navigating M&A in PI and clin neg: The changing game

19 September 2024

Consolidation has swept the PI and clinical negligence markets, accelerating mergers and acquisitions. The entry of private equity, once seen as unlikely in claimant work, changed the game.


Physical access to the courts needs to be improved

17 September 2024

We try and use the law to mend and heal them. Being made uncomfortable in court because buildings are not properly adapted or equipped makes an already challenging day even more difficult.


The end of Google’s dominance: A new era in search

11 September 2024

The rise of alternative search platforms like TikTok, the emergence of AI-driven tools like ChatGPT, and the development of federated search by Apple are signalling the end of Google’s unchallenged reign.


Time to get real: Why authenticity should be at the heart of your marketing

6 September 2024

Authenticity is becoming an increasingly important part of marketing. Glossy adverts are no longer enough; these days consumers want to connect with brands on a more personal level.


Why it’s time to embrace health justice partnerships

4 September 2024

In July, I completed a second-year evaluation of a health justice project in Australia amid the continuing interest in England and Wales in co-locating health and legal services.


What does the SRA’s consumer protection review mean for law firms?

30 August 2024

Practitioners need to be aware of the SRA’s increasing oversight of firms, especially those considering mergers, acquisitions, or private equity investment activity.


Why law firms need government support in cybersecurity

28 August 2024

As the UK gets to grips with a new Labour government, there’s a renewed opportunity to push for significant change and see a strengthening of the nation’s cybersecurity framework.


Ten lessons from the Legal Services Consumer Panel tracker survey

23 August 2024

We eagerly await the Legal Services Consumer Panel’s annual tracker survey each July, particularly the part that examines how consumers choose their legal services provider.


PII – Where are claims emanating from?

19 August 2024

The outlook for the forthcoming professional indemnity insurance renewal is a positive one, but these are the practice areas where law firms need to be presenting themselves carefully.

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Blog


Regulate sole practices on evidence, not turnover

For a sole practice, the SRA’s plan that I cannot hold a compliance role if my firm has more than £600,000 of turnover is not a measure of risk. It is a ceiling on growth.


Is Google becoming pay-to-play for law firms?

For years, law firms have been told that SEO is the long-term alternative to paying for every click. That principle hasn’t disappeared but search results have changed significantly.


Material information and the case for intelligent client onboarding

Upfront information means work traditionally undertaken after an offer is accepted will need to happen earlier. And that fundamentally changes the role of client onboarding.


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