Blog


The end of Google’s dominance: A new era in search

11 September 2024

The rise of alternative search platforms like TikTok, the emergence of AI-driven tools like ChatGPT, and the development of federated search by Apple are signalling the end of Google’s unchallenged reign.


Time to get real: Why authenticity should be at the heart of your marketing

6 September 2024

Authenticity is becoming an increasingly important part of marketing. Glossy adverts are no longer enough; these days consumers want to connect with brands on a more personal level.


Why it’s time to embrace health justice partnerships

4 September 2024

In July, I completed a second-year evaluation of a health justice project in Australia amid the continuing interest in England and Wales in co-locating health and legal services.


What does the SRA’s consumer protection review mean for law firms?

30 August 2024

Practitioners need to be aware of the SRA’s increasing oversight of firms, especially those considering mergers, acquisitions, or private equity investment activity.


Why law firms need government support in cybersecurity

28 August 2024

As the UK gets to grips with a new Labour government, there’s a renewed opportunity to push for significant change and see a strengthening of the nation’s cybersecurity framework.


Ten lessons from the Legal Services Consumer Panel tracker survey

23 August 2024

We eagerly await the Legal Services Consumer Panel’s annual tracker survey each July, particularly the part that examines how consumers choose their legal services provider.


PII – Where are claims emanating from?

19 August 2024

The outlook for the forthcoming professional indemnity insurance renewal is a positive one, but these are the practice areas where law firms need to be presenting themselves carefully.


CrowdStrike – what lessons can law firms learn?

16 August 2024

The recent impact of the CrowdStrike outage reinforced the need for up-to-date disaster recovery and incident response plans, as well as highlighting many firms’ reliance on external providers.


Inequality for bereaved fathers must change

13 August 2024

Despite significant strides in gender equality, the legal landscape in the UK continues to reflect an unfair view of paternal bonds, disadvantaging unmarried fathers in wrongful death claims.


What’s new in the world of AML for lawyers?

8 August 2024

The SRA has started a new round of AML inspections and updated its guidance on what to expect if you receive one. All law firms have also to complete an AML data collection exercise.

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Blog


It’s time for law firms to ask tougher questions

For years, many law firms have treated ID verification as a box-ticking exercise. Run a liveness check, match a face to a document and move on. But that is no longer good enough.


Business fatigue to AI will risk job security

Whilst we know professional learning has always been part of career paths, to hire, retain and keep talent, AI needs to be embedded as a core part of this training.


On good authority? GenAI and the reputational risks to law firms

As GenAI’s influence grows, so do the risks which are already playing out in courtrooms across England and Wales, where some early adopters are setting precedents they would rather not.


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