Blog
The importance of benchmarking reports – and lessons on profitability
Regional firms reported the largest revenue growth this year (12%), outpacing their City counterparts. Yet many are not converting that growth into profitability.
Fixed recoverable costs: Sacrificing justice for predictability?
The extended fixed recoverable costs regime is failing to achieve its stated objectives. Instead of promoting fairness and efficiency, the rules are creating anomalies that undermine justice.
Expectations keep rising, so prioritise client experience
Law firms are facing growing pressure to place greater focus on client experience or risk falling behind in an increasingly competitive legal market.
Want sustainable growth? Look to operational excellence
Many firms are being forced to reassess where growth will come from. Increasingly, the answer lies in operational excellence: creating capacity from existing teams.
Our vision for 2026: A shared approach to AML
We want to see law firms start taking AML compliance as seriously as it deserves. This means treating it not as a tick-box exercise or a procedural necessity, but as a serious part of company culture.
Why later-life divorce requires a distinct professional framework
Later-life divorce, often described as ‘silver splitter’ or ‘grey divorce’ cases, is no longer a marginal feature of family law practice. It challenges long-standing assumptions about how divorce work is done.
Listening, learning and leading The Solicitor’s Charity with care
As I prepare to hand over the mantle of chair of The Solicitor’s Charity next month, it doesn’t feel like an end. Instead, it feels like a wonderful journey.
Is competition in the legal sector stifling innovation?
As the legal sector’s competitive landscape continues to evolve, Nobel laureates remind us that innovation is not inevitable,and that competition may not always be an incentive to innovate.
What high-performing consumer claims firms get right
Recurring concerns about parts of the volume claims sector show that the gap between well-run firms and those struggling to manage volume effectively is widening.
The SRA’s 2025 AML report: What law firms need to know
The SRA has released its 2024-25 anti-money laundering report and the scale of supervision is striking – it carried out 935 proactive engagements in the year to 5 April 2025.
Blog
Regulate sole practices on evidence, not turnover
For a sole practice, the SRA’s plan that I cannot hold a compliance role if my firm has more than £600,000 of turnover is not a measure of risk. It is a ceiling on growth.
Is Google becoming pay-to-play for law firms?
For years, law firms have been told that SEO is the long-term alternative to paying for every click. That principle hasn’t disappeared but search results have changed significantly.
Material information and the case for intelligent client onboarding
Upfront information means work traditionally undertaken after an offer is accepted will need to happen earlier. And that fundamentally changes the role of client onboarding.
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