associate news

In the context of ATE insurance and before the trial of the claim, this often will mean the confidence in the insured’s case has been seriously eroded. Unsurprisingly the cause of such erosion can be a number of factors – disclosure may throw up inconvenient evidence, an expert’s report may be less than supportive, or inconsistencies identified in a key witness’s recollection of events that took place a long time ago.

LawWare, specialists in legal practice management software, and Exizent, the leading provider of estate administration software to the UK market, have teamed up to integrate their market-leading platforms and provide LawWare users with seamless access to Exizent’s deep specialist functionality – the first of many integrations for Exizent. This will enable firms across the UK to conduct their estate administration work more efficiently and deliver a higher level of service to clients. 

Tower Street Finance has received a five-star Defaqto rating for two of its consumer-facing products. Inheritance Advance and IHT Loan have been given the rating in the short-term probate loan category

Katriona O’Hare, Head of Customer Service at SearchFlow, one of the UK’s largest providers of legal due diligence data for residential and commercial property transactions, has been confirmed as one of the UK’s leading Customer Experience (CX) Professionals in the CXM Stars initiative; an annual list of the UK’s most dedicated CX professionals.

Although law firms are familiar with the old adage the customer is king – new research from customer experience (CX) specialists Insight 6 reveals that customer experience in the sector still has room for improvement. Here, Bernadette Bennett, head of the legal sector at leading outsourced communication provider Moneypenny, highlights the top five areas for legal firms to improve customer experience.

In this article, we take a look at UK conveyancing market trends over the last 18 months, how these have impacted the sector and how technology can help firms moving forward.

WillSuite are delighted to announce a brand new partnership with the forward thinking service provider – Keylu. Keylu, known to many in the industry as Once I’ve Gone, offer accounts which allow clients to organise and store their important personal, legal and financial documents along with personal items such as photos and videos in a safe and secure online platform.

Due to the increasing complexity of family relationships, it’s not always possible to find missing heirs during estate administration. Obtaining Missing Beneficiary Indemnity Insurance protects your clients should a missing or otherwise unknown beneficiary come forward after estate distribution.

Bundledocs, the leading cloud-based document bundling software provider, has today announced the appointment of Simon Hill as its new Non-Executive Director.

Landmark Information Group, the UK’s leading property data company, has today announced it has become a member of the Institute of Customer Service (ICS), the UK’s independent professional customer services body.