Making sense of the fog that is ‘shared cloud’ in the legal sector
One subject I am regularly asked about by our legal clients is whether they should use US-owned ‘public’ or ‘shared’ cloud platforms such as Microsoft’s Office 365 and Azure or Amazon’s AWS. Usually the questioner is actually asking three questions in one: Am I allowed to use these platforms from a compliance point of view? Is it the best way to access cloud services? And finally, is it the most cost-effective way of accessing cloud? With the recent announcement that Microsoft’s new UK data centres are up and running, it is time to revisit the subject.
The LSB’s proposals for legislative reform: let’s be clear
The publication of the Legal Services Board’s vision for legislative reform of legal services regulation on 12 September has generated a healthy level of interest and debate. This can, on the surface, seem a somewhat dry subject. However, it has an impact not just on existing regulated practitioners, but also on providers of legal services more generally, as well as everyone who uses or benefits from an effective legal sector. And, let’s face it, that’s all of us.
Delivering a first-class service experience
I visit a lot of different businesses in the course of my job – both law firms and other types of organisations. This gives me a unique opportunity to compare how the legal sector is shaping up against the commercial world in how they welcome visitors to their business, and it’s fair to say that those that go the extra mile certainly stand out.
The future of Bar training is changing, and we want your views
We at the Bar Standards Board (BSB) are proposing to make big changes in training for the Bar and want your views. The Future Bar Training programme was set up by the BSB in 2014 in response to the Legal Education and Training Review. The aim of the programme is to ensure that training for the Bar is flexible, accessible and affordable while sustaining high standards.
Shaping client experience through team coaching
What does it take to shape a high-quality client experience? How do you encourage effective and long-term client/adviser relationships? What is the role of the marketing department in achieving this? These are the questions that every professional services marketer should contemplate with a view to taking personal action. For me, nothing can be more important than truly understanding the activities and actions that can deliver a more satisfied client.
