Monday-Friday, 9-5, is not how the world works anymore. Nowadays customers are driving the interactions they have with businesses, demanding information when and where they want it, on their timescales and in a way that works for them, not in a way that is convenient for the business who wants to deal with them.

A recent reform came into force on 6 April 2015, which meant that solicitors acting on behalf of clients that have sustained a soft tissue injury from a road traffic accident, cannot instruct their own medical agency to carry out the report.

So here’s my theory. Over the last 25 years, there is an approximate ratio of nine to one in most civil litigation matters when England and Wales is compared to Scotland. This would suggest to me that in the not too distant future, around 70 firms will control 80% of the work in England and Wales, with a further 100 mopping up the balance.

During the dotcom boom of the late 90s, the period when digital technologies were beginning to make their mark, it would have been inconceivable that digital property should be included in estate-planning documents. It took the fairly recent media disclosures of the difficulties parents faced with trying to access the social media accounts of their deceased children to shine a spotlight on who actually owned this content.

Over the last few years, those firms wishing to remain in claimant personal injury (PI) have adopted a number of different strategies. Simply by living within their means, a number of smaller firms are adjusting to life post-LASPO by consolidating their activities to one or two particular streams. But the number of firms still prepared to spend excessively on the acquisition of new work, to keep their machines primed, is surprising.