Increasingly, firms are recognising the importance of adopting and investing in technology in order to effectively compete in today’s market. Clients are also continuing to demand greater engagement with technology, and in many ways the traditional law firm model is falling behind expectations of the service industry generally. Coupled with this year’s study by Deloitte which suggests that technology is already leading to job losses in the UK legal sector, and the fact that 114,000 jobs could be automated in 20 year’s time, you really can’t afford not to take notice of the impact technology is having and will continue to have on the legal sector. Although this sounds bleak, firms should think of it as an opportunity to innovate and provide stellar service for clients. Artificial intelligence, automation, and gamification all give firms the opportunity to interact with their clients, and potential clients, in new and exciting ways, while improving efficiency and job satisfaction.

Choosing an after-the-event (ATE) insurance provider isn’t easy for solicitors. Differentiation between products and price is not always clear at first glance and you don’t really know what you’re getting until you use it years later. And, as with all intangible insurance products, you can’t take it back. Many solicitors are very loyal to their ATE providers and often focus on price, but this isn’t the only consideration. So, as a law firm, what should you be thinking about when considering who to work with?

This year, like many in recent years, has seen some key changes within the employment law field, with the government, trade unions and lobbyists remaining endlessly engaged in seeking to impose their interpretation of fair balance between employers and their respective workforces. Although consensus on that equilibrium can never really be achieved, sometimes there are pieces of legislative movement which are difficult to argue with regardless of your perspective: This is one of those. Published on 13 October 2017, the Parental Bereavement (Pay and Leave) Bill would provide for the first time a legal right to parents who are employed and have suffered the death of a child, a minimum of two weeks’ leave in which to grieve.

The prospect of change is a daunting one, whether you’re a global firm or a small one. You might think that your firm’s working practices are fine, or that there’s no value in altering the way you do things because of the disruption it would cause. You might even see the benefits of using a different methodology, but still refuse to put the effort in to implement it – and you wouldn’t be alone. From our research in the 2016 report, The Riddle of Perception, we know that 73% of lawyers believe that adapting to change is not where their strength lies. However, it’s no longer optional.

Blockchain? What’s that? Do you wear it? Do you pull it? Do you tie ships to the quay with it? Or do you use it to replace your and your customers’ in-house ledgers with one centralised digital record of transactions? A year ago, my knowledge of blockchain was at the ‘What’s that?’ end of the spectrum. Now that I am beginning to understand a little bit about what this technology is and how it works, I can see that it has potential to transform the way insurance is transacted at all stages – purchase, implementation, claims handling – all in seconds rather than days or weeks.