For any business operating today, change is inevitable. The legal sector is no exception and firms must embrace change to maintain growth, success and their competitive edge.

One of the first key pieces of correspondence with a new client is your client care letter. Judging by some I’ve seen over the years, there could be more ‘care’ put into constructing the contents of the letter.

Do your fee-earners value, manage and capture your firm’s most precious commodity effectively? Or put another way, should your firm be generating an extra £111,000+ per fee-earner each year?

Nobody is under any illusion that the small claims track portal is in some disarray.  The MIB has held public information meetings, but these have simply focused attention on the lack of joined-up thinking.

The gap I am talking about is the one between what PII and the compensation fund covers. It is a surprisingly large gap and so far hundreds of clients, and millions of pounds, have fallen into it.