Holt is a welcome step in the right direction and might go some way towards finally dragging pre-action conduct in credit hire claims into the post-CPR era.

A continuous improvement mindset is a business culture built on the aim of implementing ongoing improvements to all elements of the business.

Accessibility is multi-faceted and means different things to different disabled people – from how someone enters and navigates a building, through to using accessible language to help inclusivity.

A number of law firms now renew their professional indemnity insurance on 1 April. It also provides an indicator as to what to expect for firms renewing six months later.

Whilst governments and the biggest companies have used Lean Six Sigma and benefitted from it, the legal sector has lagged behind. Now it needs to understand the ‘how’ and ‘why’ of what it does.