Medical negligence claims are some of the most emotionally charged and complex cases a solicitor can manage. The consequences of getting it wrong are high, for both claimant and law firm.

The legal profession’s enthusiasm for artificial intelligence has birthed a dangerous trend known as ‘Shadow AI’, where employees are using personal or unapproved tools.

There seems to be a suggestion that consumers might shop around away from their own location because there are significant price variations from region to region. But will they?

Something that gets forgotten among all this noise is the impact onerous AML rules have on client experience. It’s a source of friction and it reduces trust and confidence.

Many law firms grapple with a divide between fee-earners and finance teams, which can create friction that risks undermining regulatory requirements, profitability and client service.