- Legal Futures - https://www.legalfutures.co.uk -

Do solicitors get a raw deal?

Posted by Martin Gregory of Legal Futures Associate Lateral Law/The Solicitors Practice [1]


Down in the mouth: why do healthcare providers have so much less paperwork than solicitors?

A fortnight ago, my family and I visited our new dental surgery for the first time. On arrival, we all had to complete a registration form and then took it in turns to see the dentist. My wife and I needed some follow-up treatment, so we arranged another appointment and my wife was asked to pay a deposit towards its cost (which had already been explained to us). Apart from a receipt, no further paperwork was forthcoming. We returned last week, had the work done (which wasn’t too bad, thanks) and paid the balance. Again, only a receipt was given.

I’m sure you’re all more or less familiar with this scenario. After all, it seems, certainly from my own experience of other surgeries and chiropractors etc at least, that this is the norm: let the patient provide the required information, take immediate credit/debit card payments, hand over a receipt and that’s it. However, being a solicitor, I couldn’t help but compare this experience with that of my own clients. Here’s what I would have had to do in similar circumstances:

I’m sure I’ve missed some items off this list, but, even as it stands, it looks much more cumbersome and onerous than the dentist’s.

Do the vast swathes of paper and information sent to my clients make for a more fulfilling experience? Are such clients better protected and more informed than other members of the public? If the answer to these and other similar questions is “yes”, why should this be so when healthcare professionals are, after all, dealing with people’s physical wellbeing, where the risks and potential consequences are, in some cases, arguably much more serious/grave?

Furthermore, why are unregulated “legal consultants” and “will writers”, sometimes providing identical services, not scrutinised in the same way? Should the “act” not override the “actor”? What about accountants, estate agents and surveyors – why are they treated any differently?

If, on the other hand, the answers are “no”, why do solicitors find themselves in such an unenviable and, on its face, unfair position? Have their regulatory bodies not been as robust as others?

I suppose the upshot is this: does the (over) regulation of solicitors help or hinder the profession and its clients? I think I know the answer, but what do you think?