Ison Harrison LLP, a leading Yorkshire-based solicitors firm, has successfully integrated intelligent client onboarding technology, Minerva into their operations across their 17 offices, resulting in significant improvements in meeting market demand.
Daniel Kenworthy, assistant department head from the Conveyancing team, explains the practical impact of the Minerva solution;
“In a nutshell, a Friday quote delivers a Monday morning complete client care pack. Around 2021, we recognised the need to enhance our service offerings, particularly in light of the increasing demand for online service delivery following the pandemic. To keep up with market expectations, we knew we had to identify the right technology to support our growth. We knew the team at Law Firm Services (LFS) and that they were already well established in the legal technology field, so exploring their Minerva solution felt like it would be a good fit.”
The team at Ison Harrison have been really pleased with the ease in which the integration of Minerva has happened. It was swiftly incorporated into their practice case management system (ALB) through the partnership LFS has with Advanced and coupled with comprehensive training and continuous support, the move has felt and been stress free.
The firm has witnessed considerable success, particularly among first-time buyers who value a tech-first approach from their legal advisors. “We’ve experienced ‘easy wins’ with this cohort, as they have come to expect this level of service. The pain points are alleviated, and we can now provide a one-fingertip transaction. That said we have had success with all our of clients, the adoption of a more accessible way to communicate has been received well by most.”
Minerva has provided tangible and substantial time savings for Ison Harrison LLP. The ID verification and quoting elements, in particular, have been incredibly beneficial, allowing administrative resources to be redeployed more effectively. The average file opening time has been reduced by a minimum of 50%. Staff across all offices have embraced the ID and quoting features.
Kenworthy emphasised the enhanced processes resulting from the integration of Minerva with ALB, saying, “One of the key factors in our decision was Minerva’s ability to provide integration with our existing systems. It bolsters our front-end processes, allowing our case management system to communicate flawlessly with Minerva. The ability to send professional, fully branded quotes to clients, which can be accepted digitally and then connected to ALB, has been instrumental in our improved efficiency. We are simply much quicker, and our clients recognise the benefits, leading to a noticeable increase in their willingness to embrace this solution.”
“Adopting Minerva technology has undeniably provided us with a distinct advantage in our local market,” Kenworthy concluded. “We haven’t lost the personal touch, but we recognise that clients are increasingly comfortable using technology for professional services. It sets us apart from the competition.”
Ben Mills Commercial Director at Minerva commented ; “We are thrilled to have such a well-established law firm have such immediate success with our solution. Our integration partners in particular really help us to provide firms with the very best results. We are dedicated to helping Law Firms win clients faster, provide an exceptional service to them, all whilst raising the bar for compliance and reducing the risk of fraud.”
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